Customer Service High School

Desiree Taylor

**** ******* *** ******,** *****

972-***-**** (Cell)

********@*****.***

OJECTIVE

Seeking a customer service position with an organization where I will be able to make use of my ability to maximize the company’s profits.

SUMMARY OF QUALIFICATIONS

Polished, professional customer service rep offering:

8 years of experience providing customer support in busy call center environments.

An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.

Strategic-relationship/partnership building skills, listen attentively, solve problems creatively, use tact and diplomacy to achieve win-win outcomes.

EXPERIENCE

Confere Dating Service - Customer Service Assistant April 2007 – May 2015

Responsible for the sales order process- taking orders for membership, discussing customer requirements and providing knowledgeable advice. Also in charge of handling internal and external communications with colleagues and replying to all incoming emails.

Duties

Making a professional impression on visitors, callers and customers.

Analyzing data from customer complaints, identify recurring problems; limit complaints.

Giving feedback to managers on the efficiency of the customer service processes.

Meeting and greeting walk-in visitors in a warm, respectful manner at all times.

Using logical questioning skills in an appropriate manner to obtain the maximum relevant information from the customer in the minimum effective time.

Giving product, pricing and delivery information to customers.

Issuing refunds or compensation to customers.

Black Pearl Cafe – Bar Server March 2005 – September 2007

Comprehensive knowledge of inventory on hand, drink mechanics, and drink pricing. Demonstrated ability to keep the bar organized, stocked and clean. Able to help guests in selecting menu items. Track record of taking and delivering orders quickly.

Duties

Prepare and serve drinks and beverages to patrons following regular recipes

Mix ingredients such as soda, water, and sugar to prepare cocktails

Anticipate guests’ needs to decide if additional service is needed

Operate register and verification machines

Order required liquor and supplies

Display bottled goods and glasses to make smart look

Slice and pit fruit for garnishes

Collect money and give change for drinks served

Clean and sanitize bar and equipment and replenish supplies

EDUCATION 2001 - 2005

Lamar High School – Arlington, TX

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