JARED MARK LANG

PHONE 514-***-**** E-MAIL acxg13@r.postjobfree.com

OBJECTIVE:

Seeking a challenging and rewarding position with potential for personal and professional

growth, development and education.

SUMMARY:

Extremely well organized and efficient with exceptional interpersonal, communication

and analytical skills.

Possess strong leadership and managerial skills; capable of handling multiple projects

concurrently.

Excellent public relations and customer contact ability.

Ability to quickly learn procedures and methods

Technical; MS Office, ACT, MAX (Customer and inventory management tool) Familiar

with HEAT ticketing system

EXPERIENCE:

February 2013 - Positive Inc. Montreal, QC

Sales Manager

Successfully conducted sales of Point of Sale terminals and enrollment of

merchants into merchant processing agreements

Developed and oversaw a campaign designed to lure back previous

clients with a success rate of over 20%

Managed Customer Database

Managed a team of as many as 6 sales representatives

Oversaw training of new employees and sales representatives

Managed deployment, installation, and training in merchant locations

Handled customer support and service issues

Hands on knowledge of Ingenico, Verifone, Techtrex and Hypercom POS

terminals

June 2012 - Dec 2012 Poseidon Solutions Montreal, QC

Sales Executive

Conducted sales of Point of Sale terminals and enrollment of merchants

into merchant processing agreements

Managed database of present and potential merchants

Evaluated merchants’ specific needs ensuring total customer satisfaction

Maintained a working knowledge of Ingenico terminals

July 2008 - May 2012 Pivotal Payments Montreal, QC

Sales Executive

Conducted sales of Point of Sale terminals and enrollment of merchants

into merchant processing agreements

Managed database of present and potential merchants

Aid in training of new tele-sales staff

Evaluated merchants’ specific needs ensuring total customer satisfaction

Maintained a working knowledge of Ingenico, Verifone, Techtrex and

Hypercom POS terminals

April 2003 - February 2008 Positive Inc. Montreal, QC

Operations Manager

Jared Mark Lang - Page 2

Managed Customer Database.

Managed Inventory Database.

Oversaw training of new employees and salespeople.

Oversaw deployment, installation, and training in merchant locations.

Sought out and developed relationships with suppliers (Moneris, Global

Payments, BCE Emergis, Datawest/Open Solutions).

Handled customer support and service issues.

Offered direct customer service ensuring total customer satisfaction.

Hands on knowledge of Ingenico, Verifone, Techtrex and Hypercom POS

terminals.

Conducting sales of Point of Sale terminals.

March 2002-October 2002 Insight Direct Canada

VIP Account Executive

Sourced new customer leads from a broad range of resources

Performed cold call telesales to introduce and sell Insight Direct products

and services

Managed an active customer base of 150 corporate accounts

Acquired extensive knowledge of IT hardware, software and networking

solutions from classroom training as well as through ongoing self-directed

training sessions

Proposed ideas and tailored solutions for Information Technology needs

for companies ranging in size from 50 to 5000 employees

Acted as a trusted advisor and offered direct customer service, ensuring

total customer satisfaction

1997-2002 Alarm Zone, Les Entreprises Ali Jame, Venture Funding

Promotions Coordinator, Enrolment Officer & District manager,

Investment Marketer

Responsible for informing potential clients on current promotions

Set up appointments for coordinator visits

Aided in the training of new promotional coordinators

Responsible for enrolling families into RESP

Managed and trained a team of new enrolment officers

Worked actively towards generating a new client base

Demonstrated superior ability to handle customer inquiries, complaints

and issues

EDUCATION

1999 Concordia University Montreal, QC

Bachelor of Arts Degree

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