Customer Service Quality Assurance

Olivia C. McGraw

**** ****** ***** ***# **** Bremerton, WA 98312

Cell: 860-***-****

******.******@*****.***

QUALIFICATION

SUMMARY: Six years military experience of increasing responsibility involving management, maintenance, repair, and operational testing of interior telephone systems, shipboard alarm systems, navigation systems, air conditioning and heating systems, and shipboard emergency equipment.

AREAS OF

EXPERTISE: Active Secret Clearance Schematics Electrical Safety

Technical Manuals AC/DC Circuits Troubleshooting

Quality Assurance Versatile technician Lean Six Sigma

Test equipment (Digital and Analog multi meters)

EXPERIENCE:

2014 to Present Tool Issue Room and Damage Control Work Center Supervisor.

USS JOHN C. STENNIS (CVN74) Bremerton, WA

Supervised and trained 10 technicians on the proper maintenance and operation of mission essential test equipment, inspecting completed work assignments of subordinates, and preparing weekly maintenance schedules.

As Quality Assurance Work Center Supervisor, trained 20 personal on work authorization forms and qualified 22 on Quality Assurance Craftsman, helping to minimize work place related incidents.

Utilized Lean Six Sigma principles to improve customer service, accountability and accurate inventories for calibration test equipment, portable electrical tools and fall protection equipment.

Responsible for the operation, maintenance, and repair of quick acting water tight doors, ballistic scuttles, shipboard fire stations, battle lanterns, vertical ladders, emergency egress breathing devices, ventilation ducting and dampers, fan coil assemblies and fire extinguisher bottles.

2013-2014 Digital, Analog and Sound Powered Phone technician.

USS JOHN C. STENNIS (CVN74) Bremerton, WA

Performed Preventive and corrective maintenance on Multiplexers, Sound Powered circuits, telephones and amplifiers.

Assisted SPAWAR technicians with grooming of Definity 75 G3I telephone cross connect field, testing of digital and analog multiplexers, and removal of Sound Powered circuits in Close In Weapons Systems Mounts.

Assessed degradation of Sound Powered circuits and performed 1000 feet of cable runs in accordance with Naval Ships Technical Manuals ensuring clear communications between 50 caliber weapons mounts.

2011-2013 Alarms, Warning and Indications technician.

USS JOHN C. STENNIS (CVN74) Bremerton, WA

Performed Preventive and corrective maintenance on bilge float sensors, door alarms, Parasence refrigerant monitors, airflow monitors, ship board steering systems and cathodic protection systems.

Assisted with energized electrical work on Engine Order Telegraph synchros and miscellaneous valve control stations.

Responsible for tech manual publication satellite library, keeping manuals up to date and inventoried.

2011-2012 Advanced Technical Training and Propulsion Alarms and Indicators School

Center for Surface Combat Systems, Great Lakes, IL

Studied basic electricity and electronics and Interior Communications Equipment to include: AC/DC circuits and laboratory, digital electronics and laboratory, electronics communications systems, electrical safety, digital circuits and microprocessors, shipboard systems, synchros and servos, electronic instrumentation circuits, radar systems, and maintenance management.

Training Support Center, San Diego, CA

Studied and trained in Technician Course to include: trouble shoot electrical and electronic circuits, perform preventative and corrective maintenance on sensors and control elements involved with steam boiler control systems; and troubleshoot, repair electro-mechanical sensor systems to include: salinity cells, wind indicating systems, wrong direction steering circuits.

AWARDS:

Received Navy Achievement Award for excellent management of Damage Control Work Center from January – August 2016

Nominated as Combat System’s CS-8 Divisional Sailor of the Quarter for 1st quarter 2015

Selected as Combat System’s Blue Jacket for December 2012, January 2013, 3rd quarter 2012 and 1st quarter 2013

EDUCATION:

2012-2016 USMAPS Certificate of Completion, Electrician Apprenticeship, Department of Labor

2011-2012 Basic Electricity and Electronics School, Interior Electrician (A) School, Great Lakes, IL

2011 Lean Six Sigma Green Belt Training Certificate, USS John C. Stennis

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