JACQUELINE MCCOY

478-***-**** / 478-***-**** acxfux@r.postjobfree.com

PROFESSIONAL PROFILE

Customer service oriented professional backed by prior medical industry experience combined with management skills. Builds effective relationships and communication with patients, families, management, and staff. Maintains and ensures patient privacy and confidentiality.

Experienced with MS Office/Word and 10-key data entry

Dependable team player with superb time managements and decision-making skills

Highly organized and skilled in data inventory

Resourceful and completes all assigned tasks on schedule KEY QUALIFICATIONS

Medical Billing & Coding ICD-9-CM, HCPCS, CPT Introduction to ICD-10-CM Co-Payments & Deductibles Greenway PrimeSUITE, Eclincals EHR/EMR Practice Management Software Insurance Billing Procedures Insurance Verification Anatomy & Physiology Medical Terminology HIPAA Compliance Medicare, Medicaid, TRICARE CMS 1500, CMS 1450 (UB-04) EOBs Managed Care (HMO, PPO, and POS) Insurance Claim Processing Electronic Payment Posting Appointment Scheduling Government & Third-Party Payers Office Management Data Entry 10-Key Skills

■ Pursuing National CPC-A Certification ■

MEDICAL WORK EXPERIENCE

EMSI Warner Robbins, GA 05/2015 – 11/2015

Medical Records Technician

Traveled to provider and facility locations to secure records.

Communicated with providers and facilities throughout medical record recovery project.

Converted visual and textual records and documents into electronic images.

Adhered to quality policies and procedures to ensure quality criteria were met. Walk Well Foot Care Center Macon, GA 06/2015 – 09/2015 Medical Receptionist

Updated patient information into computer system using E-Clinical Works EMR software.

Answered calls and scheduled appointments for patients; collected payments.

Ensured adherence to HIPAA compliance guidelines. Rochelle Medical Associates – Rochelle, GA 06/2005 – 09/2006 Medical Receptionist / Technician

Scheduled and confirmed patient diagnostic appointments, surgeries, or medical consultations.

Resolved routine patient billing inquiries and problems.

Assisted with an array of medical functions, including EKGs, vital signs, lab tests, administering medications, collecting specimens and assisting physicians in minor surgical procedures. Northside Villa – Rochelle, GA 01/2005 – 06/2005

Personal Care Aide

Supported residential activities and functions through active planning and participation.

Exhibited sensitivity and warmth and promoted a concern for the rights of residents.

Administered medications, checked vitals, and gave injections. Jacqueline McCoy, (Cont.)

ADDITIONAL WORK EXPERIENCE

Dollar General – Macon, GA 07/2014 – Present

Assistant Manager

Resolve customer complaints and answer questions regarding policies and procedures.

Supervise employees to ensure adherence to quality standards.

Create a positive atmosphere by greeting customers and providing a pleasant shopping experience. WIS International – Macon, GA 05/2011 – 07/2014

Inventory Associate

Accurately read labels, verified numbers, and memorized and carried out instructions.

Counted inventory for various stores and warehouses using a hand held scanner, correctly inputting data and numbers.

EDUCATION

Ultimate Medical Academy M edical Billing and Coding Diploma, 2015 East Central Tech College Medical Assistant Diploma, 2003

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