Customer Service Sales

Josephine Volpe

Customer Service Manager

Peekskill, NY

********@*******.*** - 914-***-****

To obtain a customer service position where I can utilize my people skills problem solving skills and organizational skills

Authorized to work in the US for any employer

WORK EXPERIENCE

Customer Service Specialist

World label Holdings Inc - Peekskill, NY - 2011 to 2016

• Developed relationships with existing and new customers

• Responsible for Purchase Orders making certain they were processed

• Responsible for all on-line orders making certain they were processed

• Responsible for all sample orders which led to sales

• Quoted special pricing on large quantity orders

• Responsible for all Custom Quotes and Orders

• Handled all customer returns, refunds and exchanges Director of Education

Sylvan Learning Center - Yorktown Heights, NY - 2005 to 2007

• Responsible for maintaining the quality of Sylvan programs and instruction

• Oversee the hiring, training, and performance of teachers

• Administer assessments to new students as well as current students

• Manage teacher contacts prior to conferencing with parents

• Manage parent conferences in a timely fashion

• Oversee updating of student's work

• Implement and oversee all new and existing programs

• Assist Director in enrollment conferences of prospective students

• Weekly scheduling of teachers for instruction

• Developing a positive rapport and concern with students Customer Service Representative

Human Relations Media - Mount Kisco, NY - 2004 to 2005 Educational publisher of videos and DVD's servicing teachers, businesses and agencies Customer Service Representative

Human Relations Media - 2004 to 2005

Answering all customer inquiries regarding their orders

• Negotiated with customers to make sales or up sell to get larger volume sales

• Handled customer correspondence

Office Manager/Sales Coordinator

Sunburst Technology - 2001 to 2003

Managed sales activity for 10 representatives, supervising their orders and ensuring high customer service levels.

• Reported to Vice President

• Specialized in training customer service reps regarding policies, complaints, questions etc.

• Coordinated daily operations including monitoring and maintaining inventory, materials and supplies

• Posted all educational software electronically, created online lesson plans for customer purchasing

• Processed bids on educational software/videos to produce sales including pricing, accuracy, shipping, handling and completion in time frame allotted

tech-coordinators and principals

Sunburst Technology - Hawthorne, NY - 1997 to 2003 Sales Representative

Sunburst Technology - 1998 to 2000

Assign specific territory, developed relationships with customers and accommodated their needs

• Maintained and exceeded quarterly sales quotas

Substitute Teacher

Yorktown Central Schools - Yorktown, NY - 1989 to 1996

• Earned reputation for excellent performance and dependability in diverse settings resulting in regular assignments in the districts four elementary schools

• Skilled in lesson planning, classroom management, parent relations and preparation of report cards

• Collaborated with other teachers in the development and implementation of a variety of team teaching projects that enhanced student learning

• Utilized personal computers and educational and word processing software in the preparation on teaching aids, records and reports

EDUCATION

Technology into the Curriculum

Mercy College - Bronx, NY

1999 to 2001

B. A. in Behavioral Science

Mercy College - Dobbs Ferry, NY

1994

SKILLS

Excel (5 years), quickbooks (5 years), word (9 years), Email (10+ years) ADDITIONAL INFORMATION

• Strong managerial and customer service experience

• Effectively utilize resources and time in the completion of tasks

• Possess excellent presentation and coaching ability, strong people skills

• Proficient in MS Word, Excel, AS400 database, QuickBooks

• Expertise in organizing and planning activities and projects

• Attention to detail, assuring both timely completion and expected results

• Able to work independently or as part of a team, work well under pressure

Contact this candidate