Customer Service Technical Support
Resume:
Feicios Hairo De Mendoza
Harbor City, CA 90710
Cell: 323-***-****
**************@*****.***
Felicios Hairo De Mendoza
Objective:
Position in a growth-oriented firm utilizing my skills and experience.
Strengths:
Product Research-Developing with Unsaturated Polyester Gel Coats, Polymers & Resins, Molding Epoxies. Experience in Color Matching with Concentrated Pigments, UV Inks and Solvent Based Paints.
QC/QA, COA Documentation. ISO certified. OSHA, NAFTA, and Hazard Waste document and label transportation oriented [Hazmat]
Project Management subject-matter experience in time management and interpersonal team building skills leadership. Program Coordinator and process improvement Budget Planning & Scheduling.
Servicing, adjusting and testing machines, equipment gel-coats and paint lay-down that operate primarily on the basis of mechanical principals’ local, regional and international technical support.
Local/National/International Customer Service & Troubleshooting Technical Support.
Trilingual fluent in English, Spanish & Portuguese (read, write and speak).
Microsoft Office XP, Microsoft Office 2000, Microsoft Office 1997, MS Word, MS Access, MS Excel, Internet Explorer, Outlook, PowerPoint, Adobe Photoshop, Adobe Illustrator, Enterprise Manager, Query Analyzer, Business Works, Scheduler, AutoCAD, Oracle.
Professional Experience:
Nursery Supply, Inc. Garden Grove, CA.
Lead Operator [Printing and Thermoforming] Jan 2015 – Present
Directly responsible for the printing department for the 2nd shift. Engage with 6 colors units UV DESCO printing presses decorating plastic pots of different size from 1 gallon to 10 gallons. Managing production schedule and communicating the day-to-day duties to the management department. Color matching different nomenclatures to match customer’s standards.
Responsible for injection and thermoforming molding operations in a TPI Titan LYLE Thermoforming and 5 Husky machines. Updating and distributing daily progress reports, scripted changes and following duties during the different phases of production.
Compounder/Colorist Technician
Arlon Graphics, Santa Ana, CA. Jun 2013 - Oct 2013
Blend/Mixed/Milled PVC [Polyvinyl Chloride] & Organosol materials, Pigment Dispersions, Adhesives, Acrylics and related onsite manufacturing materials Formulated Color nomenclatures for entertainment media and commercial advertisement per manufacturing protocols which included weighing of solids/liquids, utilizing various scale equipment.
Reviewed lot folders for accuracy, completeness and availability of components necessary to complete job prior to the scheduled date of production.
Obtained proper production samples; Color Match/ QC as required prior to moving forward into production.
Maintained all required logs and associated documentation understood and followed procedures to ensure that chemicals were handled, stored and labeled properly.
Directly worked with production scheduling to ensure products were made in a timely manner.
Grupo Ojeda/Industrial Marmolera Mexicana S.A de C.V., Mexico/USA
Technical Director Apr 2011 - Mar 2013
Directly responsible for leading multiple cross functional teams in designing, identifying and screening new products and opportunities and managing all phases of product development from conception to actual market release within the allotted time frames.
Interfaces with Engineering, Marketing, Regulatory, Quality Control and Operations to develop or enhance existing product(s).
Coordinated cargo materials with proper border translated [Spanish-English] documentation meeting international NAFTA & DOT trade laws.
Fully support sales department with the South American accounts particularly Medellin Colombia in barrio Envigado and barrio Bello. Yet fully supportive with sales rep. in Aguas Claras, Goias/Brazil.
Directly involved with international [Puebla, Mexico/Fort Worth, TX] logistic coordination and customer accounts and by doing so, increased sales revenue by 11.83% per year.
Valspar Corp., Gardena, CA./Dallas, TX.
Research & Development Technician Aug 2002 - Jun 2010
Developed Polyethylene and vast range of unsaturated polyester formulations as to meet customer’s demands.
Costume matched a variety of colors for the gel-coat industry, architectural, automotive, textile, etc.
Directed the Pigment [Color] Laboratory and provided customer service for Technical Support and Troubleshooting in the field national and international customer support.
Knowledge in thermoset resins such as Polyester, Vinyl Ester, Epoxy, Phenolic Polyurethane, Silicon, Acrylic, Nylon, Polystyrene, etc. standards hands-on problem solver working across and troubleshooting issues with customers, R&D and roles within the plan production environment.
Worked with and in presence of environmental conditions such as fumes, dust, heights, different chemicals and noises using proper P.P.E., during application procedure with airless and air assist spray guns in open molding.
production with High Density Unsaturated Polymers / Thermosets / Thermoplastics / Epoxies / Laminates / Isophthalics /Acrylics / Polystyrene / Vinyl Esters and many Phenolic resins, coatings and mold releasers.
Compounded formulas in the production area before sending first time material to customers for all new orders.
As a Customer Service Specialist I was responsible for a portfolio of several customer accounts [domestic & international]
Acted as “customer-advocate-sales” demonstrating a commitment to customer retention via superior customer service regarding order status & logistic issues assisting in the implementation of specific programs in conjunction with Sales/Marketing.
Communicated all possible inputs with account sales reps and managers, customer service and other functional areas on charge and exceptions to determine appropriate transaction to ensure and improve future customers’ process.
Implemented strategies for material consolidation.
Worked within budget meeting growth expectations.
Instituted a formalized quarterly program schedules for periodic program reviews.
Objectively to reduce flying/driving associated expenses involved, write up monthly progress reports instead.
Manage the delivery of multiple simultaneous products including the introduction of new technologies in the color laboratory.
Coordinated with Six-Sigma leader to reach desirable goals and budgeted expenses.
Education/Certifications:
Industry Concepts LLC
Forklift Certified (Class Sit Down) 2014
ACMA: American Composites Manufacturing
CCT Certified. (Certified Composites Technician) 2005
Los Angeles Trade Technical Community College, Los Angeles California
Associate of Science in Graphics Communications; 1996
San Jose State University, San Jose California
Bachelor of Arts in Social Science; 1994
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