Management Manager

Adriane Pillard

**** ***** ** *******, ***** ****6 832-***-**** **********@*****.***

CAREER BIO

Adriane has over 10+ years of client facing experience that range from executive administration assistance to JP Data Analyst. Throughout her professional career, Adriane has specialized in the analysis and documentation of financial and metric reporting. The latter part of her career involved special emphasis on analysis and managing the optimal mix and use of skills and budgets to best achieve the business goals of the judicial departments within Harris County. Her proficiency includes the utilization of current business processes to engage in customer relations, change management, and time management, with a focus on how to better integrate tools and methodologies.

PROFESSIONAL EXPERIENCE

Heat & Power Boiler Inc., Executive Office Manager May 2005 – January 2007; July 2016 – Present

Managed relationships with upper management to enhance and maintain knowledge of industry changes to ensure strategic tactical deployment of over 20 resources specializing in the Industrial industry.

Utilized industry best practices efficiently when generating billing and collections, statements of work, master service agreements and client proposals which minimized turnaround time by 25%.

Utilized the company diversity reporting to identify performance trends i.e utilization, differentiators, etc. on our diverse and international resources to increase retention rate and enhance the team dynamic on over 100 engagements.

Conducted in-depth coaching and development sessions with staff and seniors to assess skill sets, competencies, and pain points, to identify a strategic direction of personal and professional career path(s).

Initiated engagement manager meeting(s) to identify engagement expectations and determine qualifications, credentials, and client specifications in order to strategically align talent with clients.

Utilized industry top practices effectively with the use of Quick books when generating account invoices to ensure all data remains current month to month.

Harris County Justice of the Peace, County Data Analyst February 2007 – June 2016

Organized cases by establishing and differentiating civil, criminal and truancy forms, monitored calendars, meeting deadlines, documenting actions, inputting information into file database and case management software, and confirming case status(es) with attorneys.

Proactively lead the team in driving inclusivity and to build/sustain team morale throughout the county departments by creating an actionable on-boarding and assimilation plan.

Demonstrated agility while managing 30 -40 case files on a single docket and tasks simultaneously through use of the courts resources.

Diligently supported campaign process by performing administrative tasks that improved productivity efficiency and organization by 50%.

Improved business and operations through reengineering the case management process which increased the court case processing by 75%.

Analyzed competitive data, industry trends and market conditions in order to strategize and educate constituents which essentially lead to the civil department being ranked the top court in Harris County.

Helped maintain cases by contacting client(s) involved in the case, scheduling depositions, preparing and forwarding summonses and subpoenas, drafting complaints, preparing and filing discovery requests, preparing responses to opposing counsel, and generating status reports.

Maintained continuous communication with team members by preparing case summaries and materials for mediation conferences, preparing pleadings, monitoring and obtaining discovery responses, organizing materials for team case reviews.

Enhanced trial proceedings by organizing evidence, preparing exhibits, and scheduling witnesses.

Actively assisted judge in civil litigation law to maintain that the court utilized all areas of resources before making a sensible ruling.

EDUCATION

Forest Brook High school May 2005

San Jacinto College Aug 2005- Aug 2007

Texas Justice Court Training Center

Certified Court Clerk Mar 2012

JCIS Certification Mar 2007

JIMS Certification Mar 2007

TLETS Certification Apr 2007

PROFESSIONAL AND BUSINESS AFFILIATION

Campaign Team for Judge Richard C. Vara ( Spring 2007 – Spring 2016)

The Glass Slipper Foundation (Summer 2016 – Present)

Halo House (Spring 2016 – Present)

Pretty Girlz Rock (Summer 2015 – Present)

TECHNICAL CAPABILITIES & SKILLS

Microsoft Outlook

Microsoft Office Suite (MS Excel, Pivot Tables, PowerPoint, Visio)

JCIS – Joint Communication Information Synchronization

JIMS – Journals of International Management

TLETS – Texas Law Enforcement Telecommunication System

Communication Management

Strategic Planning

Time Management

Financial Analysis

Risk Management

Lotus Notes

Advanced Quickbooks Pro 2013

Texas Notary Public Certified

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