Rasheed Wazeralie

*** * *** ****** *** BR Bronx, NY 10466

347-***-****

acxfrq@r.postjobfree.com

IT Specialist with over 7+ years of experience in Health information Technology and combination of 15+ years in IT with a width array of technologies. Highly familiar with a wide variety of clinical applications, and operating system and software. With a remarkable communication skills and customer service; robust aptitude to multitask efficiently and to execute with logic of urgency for prompt problem resolution in todays’ fast moving environments. PROFESSIONAL EXPERIENCE

Mount Sinai St. Luke’s New York, NY

Desktop Support Analyst February 2010 – Present

Working with local and wide area networks, TCP/IP

Working with the EPIC Team for EPIC implementation.

Evaluate and correcting desktop and network issues

Provide user training on software and related systems when necessary

Implement system upgrades, software upgraded, moves, adds and changes

Configure printers on the network for scanning to email and print queues.

Performs problem resolution, troubleshooting, diagnosis and repair for hardware, desktop, lan and mainframe software

Help Desk Support

Configuration of Workstations. (IP Configuring, network troubleshooting, rebuilding PCs using Windows PE, hardware, software & upgrades

Making sure that all Tickets are completed in a timely manner for V.I.Ps

Making sure that all tickets are completed as per SLA standards

All Installation, Moves, Add and Changes “IMAC” are documented in Database inventory.

Diagnosing and resolution for difficult desktop problems and recommending/implementing remedial solutions

Efficiently communicating with peers, managers and customers

Lead on special projects on my site.

Preform maintenance on Radiology PACS systems; Magview, Naunce PowerScribe 360 McKesson Pacs.

CTI TEKSource New York, NY

Desktop Support Analyst (Consultant at Continuum Health Partner) May 2008 – February 2010

Migrated users’ profiles from Novell to Active Directory

Managing and creating exchange account.

Support of vendor specific programs

Troubleshooting and supporting of hardware and software.

Reimaging of PC using Norton Ghost

KForce New York, NY

Desktop Support Specialist (Consultant at Morgan Stanly) May 2009– February 2010 Key member of project team charged with installing PC’s in local office of major national Financial Services firm as subcontractor through Kforce to HP. Detailed process included:

Physical installation, cable management and network / system testing.

Asset management, data migration, application loading and CRM database access.

Supported end users to assure profile update and access to applications as part of quality control and to secure approval.

Responsible for the deployment of Hewlett Packard PCs for Morgan Stanley client

Remove and replace existing PCs and analyzed any connectivity and installations issues

Perform backup utilities, install printer devices, and transfer existing data

Ensure the FACT/ACT applications functioned correctly and proper storage/disposal of replaced PC

Served as helpdesk support and desktop support to end users

Perform data migration using network cables and migration software

Cooper Hewitt Smithsonian Design Museum New York, NY PC Support Analyst (internship) January 2008 – May 2008

Monitored and managed email spam filters, firewalls, anti-virus systems, and vulnerability scanners

Deployed and observed IDS sensors and their resulting alerts

Performed in-depth forensics on workstation hard drives EDUCATION

Katherine Gibbs College New York, NY

Associate Degree in Computer Network Operations, June 2008

GPA 3.7/4.0

CERTIFICATIONS

CompTIA A+

CompTIA Net+

CompTIA Healthcare IT

Microsoft Office

TECHNICAL SKILLS

Operating Systems: Windows XP, Vista, 7, 8, 10; Windows Server 2003, 2008, 2012; Linux including CentOS, Ubuntu, Arch, Debian, BackTrack, and Kali, Apple OS and Android OS.

Networking: Wireshark/TCPView packet analysis, DNS Server, Mail Server,

Mobile: Cell Phones, Tablets and Laptops; repair, configure, upgrades, Root and Jailbreak and Hacks.

Software: Microsoft Office (all version), Active Directory Manager, Printer cluster software’s, Various types of Anti-virus; including, Avast, Symantec Endpoint, Norton and McAfee.

Hardware: I build high end multimedia PC for clients with media servers. I used OEM parts, I also worked on; Dells, IBM, Gateways, Asus, Acer, Netgear, and other brands.

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