Sales Customer Service

Fred Fillwock

**** ***** **. ************, ** ***27 269-***-**** ********@***.***

QUALIFICATIONS SUMMARY

Dynamic, Savvy, and Poised Sales Executive with extensive, diversified experience in Sales, Customer Service, and Project Management. A results-driven producer adept at building and retaining customer/client relationships, conducting sales presentations, providing financing options, efficiently qualified to manage a territory, and ensuring bottom-line profitability. Driven to improve performance objectives and leverage marketing and communication skills to achieve organizational goals who seek a position that fully capitalizes on this experience and training while providing further career growth and advancement potential as merited. I am skilled in financing deals, managing projects, planning budgets, training staff, and coordinating with suppliers and vendors. Recognized for:

Enthusiasm to complete the tasks at hand with great attention to detail

Being effective in responding to customer concerns

Suggesting new ideas and solutions

I am an enthusiastic, friendly, and outgoing people person who is eager to constantly learn and progress within my career. Over the years, I have acquired many valuable skills – such as excellent inter-personal communication, an ability to work under pressure and to tight deadlines, able to prioritize and manage multiple projects, and a determination to do my best on any project or sales goal I put my name to it. I feel it’s a main objective within my career to continually learn new methods and adapt to the ever- changing technology environment within today’s business world. CORE COMPETENCIES

Ability to Multi-task in Busy Environments Strong Interpersonal Skills Adaptability to Change Effective Persuasion

Communication with Diverse Cultures Relationship Building Great Listening Skills Organizational Loyalty with Confidentially PROFESSIONAL EXPERIENCE

RV Sales Consultant

Krenek RV Center Coloma, MI May 2016 – Present

Specialize in selling Class A, B, & C Motorhomes, Fifth Wheels, Toy Haulers, Travel Trailers, Hybrids, and Fold-down/Popup Trailers.

Help customers select the unit which best fits their needs and advise on towing requirements.

Prepare preliminary used RV appraisals.

Maintain regular follow-up with prospective and current clients. Fred Fillwock

2230 Carol Ln. Stevensville, MI 49127 269-***-**** ********@***.*** Sales Consultant Product Specialist

Camp-Land RV Burns Harbor, IN February 2015 – April 2016

Specialize in selling Class A & C Motorhomes, Fifth Wheels, Toy Haulers, Travel Trailers, Hybrids, and Fold-down/Popup Trailers.

Help customers select the unit which best fits their needs and advise on towing requirements.

Prepare preliminary used RV appraisals.

Maintain regular follow-up with prospective and current clients. Sales Representative

US Tarp, Inc. South Haven, MI August 2014 – December 2014

A supplier of Dump Truck and Trailer Tarp Systems, worked with Distributors and OEM Manufacturers Nationwide selling Undercarriage Mounting Systems, Tarp Systems, and Replacement Parts for new and existing dump trucks and trailers.

Promoted US Tarp products by working as a team with inside sales, management, and US Tarp customers in North America.

Spent 1 1 2 - 2 weeks monthly traveling to customers and leads of US Tarp.

Targeted 20 – 25 appointments per week while traveling.

Submitted detailed call reports on every customer visit to the inside sales team.

Followed up with each customer visit as necessary and hand of (transition) follow ups to inside sales.

Pharmacy Technician

Rite Aid Pharmacy Coloma, MI July 2013 – July 2014

Performed computer entry of prescription information including but not limited to: patient search, prescriber search, drug selection, prescription interpretation, & entry, insurance billing, and basic problem resolution.

Accepted customer and prescription information required to process new and refill prescriptions, including refill authorization from doctor offices where permitted by state law.

Assisted in inventory management processes including: order review, inventory returns, restocking shelves, and physical inventory preparation.

Completed paperwork related to filling prescriptions, input customer and prescription data into the computer system where permitted by law.

CNC Operator

Shoreline Mold & Engineering Benton Harbor, MI May 2010 – July 2014

Worked with CNC, EDM, & Lathe Machines on projects.

Performed other scale jobs as needed.

Forklift Operator

Fred Fillwock

2230 Carol Ln. Stevensville, MI 49127 269-***-**** ********@***.*** Customer Service Representative

AT&T Kalamazoo, MI August 2009 – October 2009

Handled incoming calls from customers with questions about promotional advertised packages on telephone, internet, TV, and wireless services.

Assessed each caller’s account and recommended any changes warranted to make sure they were in the best communication package that best fit their individual needs. Sales and Leasing Executive

Strategic Product & Services St. Joseph, MI April 1999 – July 2009

Worked for formerly AT&T and current Avaya Platinum Business Partner Dealer that focused on new business development and maintained current client base with their Business Systems, IP Technology, and Messaging Systems.

Cold called through self-generated leads and other lead sources. Built, developed, and maintained customer relationships to continually introduce, promote, and sell products.

Verified leasing and/or credit and financial requirements were cared for.

Assisted on add-on upgrades, enhanced maintenance coverage plans, and subsequent orders.

Dedicated to total customer satisfaction before, during, and after each project was installed. EDUCATION

Kalamazoo Valley Community College Kalamazoo, MI Associates Degree – Business Management COMMUNITY INVOLVEMENT

Volleyball Coach

Niles Community Schools Niles, MI August 2010 – November 2014

Volunteer Assistant Coach for the Varsity, Junior Varsity, and 7TH Grade volleyball teams Board Member

Berrien County Crime Stoppers St. Joseph, MI October 2007 – March 2012

Met monthly to review the Berrien County crimes of the prior month, go over anonymous tips of crimes, and approve any reward amounts given from the Berrien County Sheriff Coordinator’s report. Reviewed financial reports each month of all deposits and expenses. Ambassador

Cornerstone Chamber of Commerce Alliance Benton Harbor, MI January 2000 – August 2009 Board Member

Berrien Hills Country Club Benton Harbor, MI February 2002 – December 2005

Oversaw all golf operations for the country club including tournaments and pro shop operations. Coordinated with board members on budget balancing, new building and renovation projects, and recruitment of new members.

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