Customer Service Technical Support

David Johnson

******************@*****.*** 202-***-****; 202-***-****

PROFESSIONAL OBJECTIVE My goal is to pursue an entry level position in the IT Field and eventually into management.

SKILLS & ABILITIES

Networking

TCP/IP /LAN/WAN / Cisco Router / OSI / FTP / SMTP / Telnet Protocols

Operating Systems

VMware

Hardware

Assemble/disassemble PC’s

Install, configure, troubleshoot and repair

Installation, testing and troubleshooting of cabling (Patch, Fiber, Twisted & Crossover)

Software

Microsoft Word, Excel, PowerPoint, Access, Outlook,

Technical Support/Customer Service

Troubleshoot hardware/software

Development

SQL database

General

Strong written and oral communication skills

Team building

High level customer service

Problem Solving

Reliable

EDUCATION

ITT Technical Institute – Springfield, Virginia

Associate of in Information Technology –NSA-

RELEVANT EXPERIENCE

JOB TITLE – Animal Care Taker 1

COMPANY - S.A.I.C. MONTH, YEAR- 09-13-06 to 08-09-13

A – Am/Pm Health Check

B – Change animal cages

C – Clean up the labs Work number – 301-***-****; 301-***-****

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