Customer Service Security

SUMMARY OF QUALIFICATIONS:

Over ** years of experience in security, customer service and hospitality

Reliable, dependable, and hardworking, with effective communication skills

Eager to learn with the ability to adapt quickly to changes and assimilate new concepts

Highly motivated self-starter who takes initiative with minimal/no supervision

WORK EXPERIENCE:

Screened passengers and their property using various methods also checked the validity of both passenger’s identification and boarding pass also employee’s identification

Supervised a team of 6-12 officers and performed supervisor duties managing the check line

Locked doors and gates of entrances and exits to secure buildings

Answered alarms and investigated disturbances in the airports and buildings

Monitored and authorized entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises

Wrote reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences

Patrol commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates

Maintained cleanliness of both the indoor and outdoor dining areas, emptied trash.

Cleared tables, wiped down tables and chairs, swept & mopped restaurant floors.

Received stocks for mandatory merger, then proceeded to research and process them.

Also worked in various other back office areas such as: stock transfer: free receive.

Filed and retrieved documents, records, and reports.

WORK HISTORY:

Security Guard: ISSM Protective, Brooklyn, N.Y. 04/2014-12/2014

Restaurant Associate (seasonal): Bronx Zoo, Bronx, NY 02/2013-10/2013

Transportation Security Administration, Jamaica, NY 08/2002-06/2011

Lead Transportation Security Officer

Re-organization Clerk: Fleet Financial, New York, NY 08/1989-02/2002

EDUCATION:

Kingsborough Community College, Brooklyn, NY 03/1979-03/1981

Major: Recreation Leadership (Some credits obtained)

NYC Qualifying Certificate in Food Protection #13-00569

VOLUNTEER WORK:

New York City Auxiliary Police. 1984-1995

Performed patrol both on foot and in radio motor patrol.

Crowd control at many public events such as concerts, street fairs and church bazaars.

Participated in charity fundraisers such as: The Walt Disney World Marathon as a member of Team Diabetes, March of Dimes walkathons, Big Brothers & Sisters bowlerthons

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