Customer Service Sales Associate

Blanca Stefanie Flores

**** ******* **

Houston, Texas 77085

Cell:832-***-****

*****************@*****.***

SUMMARY

Over 1year experience working as Customer Service and Sales Associate

Conversant with providing courteous and continues attention to customers

Highly effective in managing cash and credit transactions in an efficient manner

COMPETENCIES AND SKILLS

Professional appearance

Bilingual

Relationship building

Flexible to change

Ability to finish task on time / Multitask

Ability to explain thing clearly and work with computers

Able to work with MS Word, MS Excel, MS PowerPoint

Print, copy, scan and fax documents

Ability to work independently or with a team and self-motivate

Ability to deal patiently with problems and complaints and to remain courteous when faced with difficult or angry customers

WORK EXPERIENCE

Liberty tax service (Tax preparer) and Mosquito joe

05/2015- Present

Attend customers, help them with questions and process tax returns

Answer phone calls and set up appointments

Working with computer all day long

Review financial record such as income statements and documentation expenditures

Resolve customer complaints, and file papers, and send out letters

Mosquito joe

A mosquito spraying service

Sell service to new customers

Make appointments to new and current customers

Make sure customers are satisfied with service

Make next day route for technicians to spray house

Send out letters/invoices to customers

1 Dollar Cleaners 2/2015-5/2015

Cashier, and tagging clothes

Attending customer’s complaints

Giving customers clothes back

Education

High school diploma 2015

Current education: currently studying at Houston Community College for nursing

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