Customer Service Sales

Jennifer Pollock

Upbeat highly organized Customer Servie Representative, with the ablitly to mulit-

task, and handle stressful work deadlines.

Lawton, OK

**********@*****.*** - 580-***-****

Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction.

Highlights

Strong problem solving ability Active listening skills Troubleshooting skills Energetic work attitude

Strong organizational skills Telephone inquiries specialist WORK EXPERIENCE

Medical Clerk at Reynold's Army Hospital

Terra Health - August 2007 to October 2008

Fort Sill, Ok

Provided customer service for an average of 60 calls per day, scheduling, canceling, and inquiring, about their health care.

Organized weekly schedules for physicians track available appointments and meetings throughout the clinic. Greeted, checked in, verified and updated demographics for all patients arriving at the Clinic.

Worked under strict deadlines and responded to referral requests and emergency call-outs. Cross-trained and provided back-up for the Referral Management office when needed. Promptly responded to general inquiries from patients, staff, and Tri-care via mail, e-m a i l and fax. Campaign Coach

Assurant Solutions - Lawton, OK - January 2007 to August 2007 Implemented new processes and scripting for improving customer sales and satisfaction. Organized daily, weekly, and monthly sales reports for the upper management department to track product success.

Described explanation for benefit of product to employees, while they try to retain customers account.

Conducted weekly live listening sessions with the Managers, Supervisors, and Clients for quality assurance, Intake Worker

Marie Detty CIC - Lawton, OK - July 2006 to January 2007 Processed Minors into Juvenile Detention Center from local law enforcement. Contacted Minor's legal Guardian, inform processes, procedures, and cost of releasing the Minor.

Processed Minor's release paperwork and collected payment of fine from Guardian. Call Center Associate

Assurant Solutions - November 2002 to March 2006

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Lawton, OK

Provided customer service for an average of 100 calls per day, answering customer inquiries, retaining benefits, lowering cost of plan, and providing new product information. Earned "Top Seller" for two consecutive quarters in 2005. Excelled in exceeding daily save, down-sell, and up-sell retention rate goals. Mentored new employees by providing immediate one on one rebuttals, product knowledge, and inquiries they have, while on a call.

Managed quality communication, customer support and product representation. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

EDUCATION

Business Managment

Vernon Jr College - Vernon, TX

2002

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