SHEILA MOTT

**** ******* ***** *****, ****** Park 32065

904-***-****

acxfqe@r.postjobfree.com

SUMMARY:

Professional with strong experience in the banking, financial services and medical industries specializing in collections, credit accounting, customer service, nursing, teacher assistant, data entry and claims processing.

Expertise in mortgage collections, mortgage claims, auto collection and medical collection.

Experienced in handling inbound & outbound phone calls; negotiate with external customers to reduce the risk of bad debt write-offs; resolve issues and maintain customers follow-up.

Excellent communication and time management skills.

EXPERTISE:

Customer Service

Mortgage Collections

Mortgage Claims

Data Entry

Medical Billing/Posting

Research Analyst

Auto Collection

Medical Collection

Retail Sales

EDUCATION:

High School Diploma, Wooden High School, Pensacola, FL

EXPERIENCE:

Jacksonville, FL Jan 2013 - Aug 2014

Operations Senior Specialist/Freddie Mac Specialist

Responsible for pulling denied Freddie Mac claims from resubmission pipeline in the internal MIS reporting system.

Utilizing Vender Scape (claims database) these claims were reviewed to determine if resubmission was needed, prioritizing aged claims first. Afterwards, iVault (research/uploading docs) was used to research invoices, proof of payments, property taxes, property preservation, hazard insurance or other necessary documentation. Once research was completed and package was prepared, the claim was resubmitted to Freddie Mac for payment. Daily workflow also included MSP, Microsoft Excel, LPS Desktop, and iClear (aged docs).

Accomplishments

Saved JPMorgan Chase millions of dollars in denied claims

Consistently in the 98 percentile in Key Performance Indicators

Certificate of Completion for Fair Debt Collections Practices Act, Home Mortgage Disclosure Act, Fair Lending Laws and Regulations

Washington Mutual/JPMorgan Chase Jacksonville, FL Apr 2008 - Jan 2013

Default Specialist Senior

Contact borrowers to provide status of loss mitigation files.

Maintain a caseload of 150 or more files performing financial interviews to qualify borrower for repayment plans. If not qualified, then proceed to update borrower’s information for three month trial plans, forbearance plans, and loan modification.

Monitor status of modification and update MSP. Daily workflow also included LMTS, LMTN, LPS, MS Word, MS Excel, and MS Outlook.

Accomplishments

Five times awarded a Perfect Soft Skills Quality Score

Awarded Employee of the Month

GMAC/SEMPERIAN Jacksonville, FL Feb 2003 – Feb 2008

Loss Mitigation Collector

Managed a portfolio of 10,000 past due accounts. Perform detailed skip trace utilizing industry tools (Fast Data, Lexis Nexis, and credit reports).

Handle inbound and outbound phone calls. Negotiate with external customers to reduce the risk of bad debt write-offs. Resolve issues and maintain customers follow-up.

Accomplishments

Consistently a Top Player in controlling account delinquency scores

Responsible for training new employees assigned to team

Additional Experience

Jax Rental Leasing, Jacksonville, FL 2016

Rental Collector

Citi Bank Jacksonville, FL 2016

Loan Processor

Shands Hospital Jacksonville, FL 2002

Medical Collector/Posting

Dillard’s Store Jacksonville, FL

Retail Associate

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