Adwords Sales Trainer / Campaign Expert

Gesika Perez Baylon

Contact Details:

Current Address:

18B Bascon St.North Fairview Park Homes Subdivision North Fairview, Quezon City

Mobile #: 091********

Email Address:*******@*****.***/******.******@*****.*** Personal Particulars

Date of Birth: 22 November 1985

Age: 30

Gender: Female

Civil Status: Married

Religion: Catholic

Nationality: Filipino

PROFILE

A dedicated and highly accomplished team training and development professional with wide-ranging experience across several lines of businesses – covering instructional design, curriculum and organizational development, training materials, e-learning and needs assessments. Strong background in Project Management.

Driven to be a successful leader in motivating members of the team to focus and aspire to be future leaders providing world class service.

PROFESSIONAL EXPERIENCE

Teledirect Pty Ltd.

Sales Training and Quality Asst. Manager - Google Adwords May 2015-Present

Responsible for driving training & development initiatives for all lines of businesses.

Ensures smooth functioning of training to meet business needs

Handles complete cycle of Training & Development including Training Needs Analysis of different verticals, measuring the skill gaps, design, development and delivery of the need based Training Programme, PostTraining Assessments, Leadership Development.

Lead the training through various learning initiatives via new hire training, cross-training, continuous learning, and e-learning environments.

Works with the stakeholders to review and improve process compliance.

Creates Quarterly training calendar

Responsible for preparing weekly newsletters with changes/developments in training programs, New case studies.

Conduct workshops on Coaching skills & Business Communication

Analyzes the gap; taking necessary actions to improve the performance to close the gap.

Defines policies, suitable standards, guidelines and processes based on industry best practices

Data driven approach for analysis, corrective and preventive actions.

Content Design and Delivery

Refresher and Soft Skills Training: Plans, coordinates and conducts classroom programs or on-job instructions as per requirement.

Microsourcing Inc

B2B Sales Trainer

AdvanceIT (Canadian Merchant Cash Advance)

August 2014-Present

Facilitates new-hire adult learning via classroom, webinars and off-site camps.

Engages in recruitment profiling through providing required applicant skill-set and minimum competencies.

Makes continuous research on the effectiveness of the sales curriculum through careful observation of class performance statistics and behavioral patterns.

Makes changes and updates the curriculum as necessary.

Creates modules and agent assessments to examine delivery effectiveness and efficiency.

Works closely with operations managers and supervisors to determine needs for continuous training.

Provides both intensive and extensive agent and supervisor coaching to determine Root-causes and needs for action plans

Guided by the ADDIE MODEL in launching initiatives and projects.

Handles development of instructional facilitator and participant materials for various verticals across all departments.

Assists in designing technical and systems training

Participates in the analysis and measurement of project outcomes as related to training and instructional design

AFNI Philippines

Sales Trainer

VOIP Telco Account – Vonage (US-Based)

July 2013-August 2014

Conducts final interviews aimed at approving applicant fit towards the end-stage of the recruitment process.

Makes continuous research on the effectiveness of the sales curriculum through careful observation of class performance statistics and behavioral patterns.

Makes changes and updates the curriculum as necessary.

Creates modules and agent assessments to examine delivery effectiveness and efficiency.

Works closely with operations managers and supervisors to determine needs for continuous training.

Works closely with subject matter experts in both fields of training and operations to achieve required results

Analyzes the training setting, characteristics of the learners and client training needs

Responsible for on-boarding and certifying New-Hire trainers for the sales programs and ensuring that the ff expectations are met:

Excellent and accurate administrative Work

Facilitation skills achieved according to the IBSTPI (International Board of Standards for Training, Performance and Instruction)

Relationship Management skills developed

Convergys Philippines

Product Specific Trainer

Liberty Medical – Diabetes Supplies (US-Based)

March 2013- July 2013

Instructed New-Hire and New Hire and continuous education Product-Specific Training (PST) for Performance Improvement

Completed daily administrative work such as tracking of student data, timekeeping and other administrative tasks as required.

Facilitated transition of students from training to work environment

Accountable for achieving individual training performance metrics

Supported and participated in continuous improvement activities

Ensured effective and consistent communication with managers, peers, and other resource groups

Monitored student progress, provided coaching and developmental feedback for the duration of training

Monitored 30-60-90 student progress, analyzed trends and closely worked with operations to develop and implement action plans

Evaluated performance through data-mining, deep-dive analysis and behavioral responses. Convergys Philippines

Product Specific Trainer

Macy’s Retail Inc. America’s No. 1 Dept. Store (US-Based) November 2009-March 2013

Facilitated new-hire adult classroom learning via classroom, webinars and off-site camps.

Instructed new hire and continuous education Product-Specific Training (PST) for performance improvement

Completed daily administrative work such as tracking of student data, timekeeping and other administrative tasks as required.

Facilitated transition of students from training to work environment

Accountable for achieving individual training performance metrics

Supported and participated in continuous improvement activities

Ensured effective and consistent communication with managers, peers, and other resource groups

Monitored student progress, provided coaching and developmental feedback for the duration of training

Monitored 30-60-90 student progress, analyzed trends and closely worked with operations to develop and implement action plans

Evaluated performance through data-mining, deep-dive analysis and behavioral responses. XYNET COMMUNICATION SOLUTIONS

Call Center Trainer

2009

NCO GROUP RMH TELESERVICES

Collections Officer- Capital One UK (UK-Based)

2008-2009

Convergys Philippines

Technical Support Representative

AT&T BellSouth

2008

English Tutor

The Masters Tutorial center

2002-2004

Certifications

ACM Coaching Essentials

AFNI Philippines

2013

Universal Trainer Certification

Convergys Philippines

2013

Microsoft Excel Training

Convergys Philippines

2012

Team Leader Development Program

Convergys Philippines

2012

Scenario-Based Training Certification

Convergys Philippines

2011

Leadership Training

Convergys Philippines

2011

EDUCATION

Perpetual Help College Manila

Bachelor of Science in Nursing

Graduated March 2007

St. Paul College

Bocaue Bulacan

(Highschool)

Batch 2002

St. Paul College

Bocaue Bulacan

(Elementary)

Graduated March 1998

IS Montessori

Makati City

Pre School

References

Available upon Request

Contact this candidate