OBJECTIVE

To obtain a challenging and meaningful position in a respectable corporation where I can fully utilize my talents, knowledge, expertise and skills for the benefit of the organization

EDUCATION

University of Phoenix, Online Courses

Bachelors Degree in Medical Administration in Management

March 2014-Present

Western Career College, San Jose, CA

Associate of Science in Healthcare, Graduated with 3.8 GPA11/2010

Concentration: Medical Assisting

De Anza College, Cupertino, CA

General Education

June 2004 – June 2006

Mount Pleasant High School, San Jose, CA

High School Diploma, Graduated Magna Cum Laude 6/2004

PROFESSIONAL EXPERIENCE

Account Manager at Propark America San Francisco, CA October 2014-Present

Manage and oversee parking operations and staff.

Prepare reports, surveys and conduct special projects for the hotel.

Assist with all customer service issues, complaints, and problems.

Supervise all Propark staff and outside operations to include valets, attendants, and cashiers.

Provide continuous customer service training for all Propark employees stationed at these location.

Develop and train supervisors, cashiers, parking attendants and valets to ensure meeting of job expectations.

Review and approve work schedules to ensure adequate coverage while minimizing expenses.

Develop and maintain excellent client relations and attend client meetings.

Assist supervisors in handling customer complaints and day-to-day operational issues.

Oversee the customer service program to ensure customer satisfaction.

Review and evaluate audits to ensure integrity of revenue control.

Ensure compliance of company and client policies and procedures.

Complete required reports.

Reconcile time cards and submit payroll for Propark staff.

Maintain Paris billing system, create invoices, maintain aging reports, perform general entry bookkeeping

Field Lead at Pacific Gateway Concessions San Jose, CA February 2013- October 2014

Provides input daily to store manager on employee’s performance, writes performance reviews with terminal manager for sales associates, and helps with interview process for new hires.

Trains and motivates sales associates in areas such as: Customer Service, Daily Procedures, and Merchandising.

Oversees daily cash handling procedures.

Notifies vendor or buying departments of any discrepancies.

Controls & implements loss prevention and ensures all associates follow company policy & procedures.

Assists in computing time cards accurately and assists with employee work schedules and breaks.

Responsible for insuring proper opening & closing procedures

Implements operational directives given by manager on a timely basis.

Insures correct pricing of all merchandise. Checks packing slips on merchandise received by sales associates and signs for approval and notifies vendor or buying departments of any discrepancies.

Paraprofessional at Santa Clara County Office of Education, Milpitas, CA February 2007 – January 2016

Provide supervision and support for autistic students

Teach and encourage students to meet work and vocation goals

Record weekly progress on academics and behaviors

Faxed papers, made copies, and organize room

Ensure safety for all students in the classroom as well as in the community

Valet Captain at Ace Parking, San Jose, CA October 2007 – June 2013

The issuance of valet tickets for parking and the collection of payments for parking.

Accept the keys to vehicles and provide claim ticket.

Check vehicles to insure that there are no previous damages.

Control and monitor incoming and outgoing traffic.

Follows proper procedures on time sheets.

Cash Handling and supervise other valet runners when manager is off duty

Maintain a clean and friendly environment

Associate Lead at Massage Envy Sunnyvale, CA October 2008 – June 2010

Started as Sales Associate and promoted to Associate lead in April 2011

Supervised other Sales Associates when the owner or Clinic Administrator was absent

Booked appointments over the phone as well as for walk-in guest on a Millenium program

Organized files as well as filing guest’s charts, cash handling and utilized my computer skills

Handled a variety of customer service and administrative task as well as resolve customer issues

Maintained clean and organized environment

Medical Assistant/Extern at US Healthworks Santa Clara, CA July 2009-August 2009

Performed front and back office tasks

Administered injections, phlebotomy, EKG’s, vital signs, and roomed patients

Used my computer skills and used their computer system

Filing, scheduling, billing, and authorized procedures, faxing, making copies

Direct Support Staff at Greater Tomorrow Inc. San Jose, CA February 2005-February 2007

Provide extensive support and ensured safety for mentally challenged individuals

Coached and encouraged individuals to meet volunteer and job objectives

Record daily progress and activity logs for each individual and faxed papers and used copy machine

SKILLS

Team Player with ability to work independently

Hard working and reliable

Excellent Customer Service

Fast learner and goal oriented

Vital Signs, EKG’s Phlebotomy, administrating injections, Medical Terminology

CPR/First Aid certified

Computer Skills: Powerpoint, Excel, Word, Internet Explorer

Typing: 70 wpm

REFERENCES

Available upon request

Contact this candidate