Customer Service Sales
Resume:
Curriculum vitae
Of
Thabang Douglas Masenya
Personal details
Names : Thabang Douglas
Surname : Masenya
Date of birth : 21 February 1990
Identity number : 900-***-**** 086
Residential address : Mankweng turf loop
Unit f
656
Gender : Male
Nationality : south African
Contact number : 078-***-****
Alternative number : 078-***-****
Email Address : ***************@*****.***
Educational qualification
School attended : Ditlalemeso secondary school
Year obtained : 2009
Subjects : Sepedi, English, Mathematics, Life Orientation, Business
Studies, Economics, Accounting
Tertiary’s qualification
Name of college : Jeppe College of commerce and Computer Studies
Course : Diploma in Marketing Management
Duration : 2 years
Additional course
Name of institution : South Africa Institution of Management
Course : Certificate in Business Management
S.A.I.M Number : 13162
Year obtained : 2011
Academy qualification
Academy name : Avuxeni Computer Academy
Course : Diploma in computer literacy
Course : ICT office Administration
Year obtained : 2011
Work experience
Name of company : Crossroad Medical Centre
Position : Admin Clerk
Year : 1 year
Name of company : Avuxeni computer Academy
Position : Sales/ office assistance
Years : 3
Duties and responsibilities
Cross Road Medical Centre duties with 1-year experience
Managing reception area, record keeping, information capturing, confirmation of medical aids benefits and follow up of unpaid claims with relevant medical aids or patients, manage creditor’s accounts, manage stock levels and place orders of consumables and attend to the cleanness of the surgery.
Avuxeni computer academy company duties with three years’ experience
Excellent customer service
Telephone skills
Develop and maintain a customer database
Organize face to face meetings with potential clients
Make presentations of company workshops and services to potential clients
Respond to sales inquiries and concerns by phone, electronically or in person
Ensure customer service satisfaction and good client relationships follow up on sales activity
Identified opportunities to offer and sell new products to customer
Capturing all student information to database
Speed point banking for student’s monthly payment
Running presentation to public and private sector’s
Organising and scheduling conferences
Business documentation, file management
References
Name of company : Crossroad Medical Centre
Name of person : Dr MM Selepe
Position : Practice Owner (Practice no 0040967)
Contact number : 082-***-****
Tel : 087-***-****
Name of person : Darlington Chikowore
Name of company : Avuxeni computer academy
Position : Area Manager
Contact number : 078-****-***
I declare that the information mentioned above is complete and correct
Signature
Thabang
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