IT Manager

Sameh Moawad

** ***** ******* **., ******: 010********

Masaken Sheraton, El Nozha, Cairo E-mail: *********@*****.***

Expertise:

System, Network security Administration and IT management.

More than 10 years of experience in IT arena starting as a network support to a well-proven IT director in multinational agencies domestically and abroad. Strategic planning, start-up operation of adopting new technologies, IT expansion, operation troubleshooting and delivering IT projects as scheduled.

Key accomplishments:

Managed and guided the migration of data center from managed service provider to another workplace in Greater Detroit. It was a very cost efficient project with a top-notch tech in a very tight schedule to move large data in only marginal downtime.

Orchestrated IT implementation for connecting 5 to 7 branches in different states with firewalls at each site and NOC designed in the HQ of the travel agency.

Managed server consolidation using HP blade server deployment along with VMware implementation saving more space and power.

Designed and Installed EMC SAN VNX5300 to host mission critical servers like Exchange Mail servers and Oracle databases.

Professional Experience:

Sky Bird Travel & Tours Southfield, MI, USA. [2011-2016]

IT Operations Manager: Responsible for the day-to day coordination of the company’s technology functions and needs for our HQ Bulk Sales and Customer Support center. Highlights:

Maintaining hardware, software and network assets of the business.

Coordinating of organizing, planning, and implementing change and process.

Developing and maintaining relationships and workflow with IT vendors as well as growth and capacity planning.

Following up the integrity of technical operation of all the branches in Skybird Travel.

Designing, planning, and assisting in the upgrade process software and hardware like OS mass deployment and WAN upgrade devices.

Supervising the security policy guidelines to be implemented and met by the standard set by the company corporate policies Reporting to the IT corporate director based in Chicago USA.

Providing formal technical leadership for industry best practices. Includes but not limited to modeling, workflow and presentation. Reviewing and providing feedback on business requirements to fully leverage technology to improve business functions.

Madonna University Livonia Michigan [2008-2011]

Master’s degree in (MIS) Management information system (2 academic years)

Talaat Moustafa Group, Cairo, Egypt [2001 -2007]

Network Manager: Managing and supervising all the network aspect of the group and setting the technological policies beneficial to the group. Highlights:

Designing network infrastructure (physical and virtual VMware) for the purpose of ensuring effective and efficient networking systems. Maintains network operations and software applications (e.g. servers (file, print, application, WEB, database, proxy, etc.), operating systems, corporate server backup, routine maintenance programs, etc.) for the purpose of ensuring efficient operations.

Ensuring and delivering IT services in compliance with established guidelines. Participates in a variety of planning and applying technological trends beneficial to the business needs.

Recommending equipment, supplies and materials for the purpose of acquiring required items and completing jobs efficiently.

Recommending the IT equipment’s and software purchases based on Researches trends, products brands performance charts and other technical reviews.

Maintaining 99.99 uptime operation and readiness for any emergency situations and disaster recovery in place for any unforeseen failure to meet the standardized procedures placed beforehand.

Setting training and certifications needs for the staff to keep them up to date with the latest software updates and being ready for professional migration and support to the company business needs.

Mantrac Mansour Chevrolet, Mohandessin, Egypt [1998-2001]

Network Administrator: system administrative support as well as desktop related support. Proven experience with enterprise level LAN, WAN design, implementation and support. Experience with network capacity planning, network security, and general network management best practices. Proven ability to configure and maintain routers, switches, and access points. Highlights:

Responding to incoming work orders, trouble tickets, and emails regarding equipment of connectivity problems.

Creating documentation on network configuration, network mapping, circuit identification and processes.

Maintaining policies and procedures for network deployments.

Collaborate with engineering teams to determine network capacity and implement strategic plans.

Supporting overall network infrastructure, which includes providing performance testing, benchmarks and reports.

Education

B.A. in English literature & Translation, Alsun College, Ain Shams University [1994]

M.A. in MIS (Management Information Systems) Madonna University, Livonia, MI USA [2011]

Certifications & Courses

MCSE 2003, CCNA 2012, ITILv3

MS Exchange Certified specialist (2000 /2003/2007/2010/2013)

Currently in the process of obtaining the CISSP Certification

Specialized Training

AIX V5 IBM (TMG Talaat Mostafa Group for Real Estate in 2006

VMWARE ESX benefits for businesses, Introduction to SAP, Training course in Chicago IL.

Introduction to SAP/3, 2009

Projects

Managing both hardware, software upgrades and network infrastructure resilience and security for optimum performance.

Migration from NT 4.0 to widows 2000 for over 50 servers and 1500 workstations in different location in 2000 Mantrac in 2001.

Migration from Exchange server 2000 to exchange server 2003 for over 1200 mailboxes in 2004 and then Migration from Email server exchange 2003 to exchange 2007 in TMG in 2007

Transitioning from Exchange 2007 to Exchange 2012 in Skybird Travel USA in 2012.

Designing and configuring EMC VNX5300 SAN 50 terabyte storage array.

Skills

Fluent in Arabic as a mother tongue.

Fluent in English written and spoken I studied, worked, lived in America for 8 years.

Excellent oral and written communication skills with ability to interact seamlessly with both technical and business stakeholders at all levels of the corporation.

References

All documents are available upon request.

Contact this candidate