Jason Guinn

Frisco, TX / 972-***-**** / acxfif@r.postjobfree.com

https://www.linkedin.com/in/jason-guinn-b2b941125

Summary

Have 8 years’ experience working as Corporate Trainer, 9 years with Adult Education, and a decade plus working as a professional teacher. I have successfully developed corporate training programs for various global organizations such as Ansell, Alstom, Bosch, Nokia and State Grid. Worked closely with HR and Executive Management to author materials, give daily presentations, and employee assessments. Able to meet deadlines, achieve training goals set by management, and kept everything running smoothly and under budget. Have excellent communication skills – both written and verbal – and have ample experience hosting events, speaking in public, and training individuals. Strong problem solving skills, highly creative and motivated, and passionate about developing others to help them reach their maximum potential. In my previous role as teacher, I have won ‘Teacher of the Year’ on multiple occasions.

Skills

* Public Speaking * Superb writing and editing

* Adult Education * Creative problem solver

* Curriculum Designer * Expert Trainer

* Dedicated team player * Service orientated

Professional Experience

Optum China

October 2016 - Present

CALL CENTER AGENT

Handle customer inquiries, complaints, billing questions and enrolling/re-enrolling them into new plans. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions for the 2017 Open Enrollment.

Core Responsibilities:

* Mastered multiple scripts

* Build rapport, listen, clarify and manage conversational flow

* Manage upset customers, conflicts, and challenging situations

* Sold sales rate with excellent customer satisfaction

ANSELL, LTD China

June 2010 Nov. 2015

SENIOR PROFESSIONAL TRAINER

Developed and executed a training program for senior management and the company CEO to improve their western business philosophies, management skills, and communication proficiency. For 40+ staffers, successfully managed to improve team communication, work efficiency, and language aptitude. Created the program from the ground up, which meant I had to author most of the materials and PowerPoints to meet the needs of the HR department and foreign management prerequisites, which often changed.

Core Responsibilities:

* Taught classes which ranged in size (one-on-one, small group, to hosting larger events of 100 or more)

* Assessed training necessitates through surveys, interviews with employees, and consulting with managers

* Performed administrative tasks such as monitoring costs of program, organizing classes and testing, booking equipment and rooms, and coordinating enrollment

* Monitored and evaluated training program to ensure overall effectiveness and to ensure individual and managerial goals were met

* Gave presentations to upper-management on a weekly basis to give updates about individual progress, and to receive feedback

* Excellent teaching and public speaking skills enabled me to make the training sessions fun, productive, and effective - program was able to improve communication skills of staffers with their foreign counter-parts by enhancing their written and public speaking abilities

ALSTOM China

June 2007 - 2010

PROFESSIONAL TRAINER

Head Trainer for the President and Vice President of the organization as well as over 50 plus staffers. Created PowerPoints and assessment documents for individual evaluation, modified teaching materials to better suit the needs of the Adult students, and created a fun-loving, exciting learning experience to keep staffers entertained and happy to engage. Also successfully managed to defuse pending strike during my second year by being the middle man between foreign management and the Chinese staffers.

Core Responsibilities:

* Conducted daily lessons and crafted materials and PowerPoints to teach the classes

* Worked closely with the HR department to create, design, and execute necessary training which included meeting management, financial management strategies, marketing, creative problem solving, enhancement communication programs, as well as team bounding and strengthening seminars

New Dynamic Institute China

June 2008 - 2012

HEAD TEACHER

Have excellent track record of improving students’ scores and increasing their creative thinking, confidence, and communication skills. Responsible for class development and implication into current curriculum, rewriting and editing old materials, and coaching new teachers in the art of the teaching and classroom management. Was in charge of all incoming foreign teachers and to ensure customer satisfaction established a class survey, which was used to improve classes and to evaluate a teacher’s performance. During my time there, student attendance increased 40% and student retention – after they finished their contractual year – remained above 60%.

Core Responsibilities:

* Responsible for designing and creating class manuals, handouts, and quizzes.

* Assessed class effectiveness and teacher performance through student/parent surveys, interviews with students, and made modifications to classes biased on data to improve teacher and class effectiveness

* Performed administrative tasks such as monitoring costs of school, marketing to new students through public performances and events, and tracking teacher/student progress

* Monitored and evaluated school programs to ensure overall effectiveness of materials and to ensure individual goals were being met

* Gave presentations to teachers on a weekly basis to enhance their skills by teaching classroom methodology, student psychology, and classroom management

* Excellent teaching and public speaking skills enabled me to make the classes and training sessions fun, productive, and effective

FREELANCE WRITER US/China/Canada/Taiwan

Oct. 2002 Present

* Chloe magazine--wrote reviews for movies, TV shows, and music

* Travel blog writer for Echinacities.com

* Head Editor for Modern Education and Computer Science Press (www.mecs-press.org)

* Blogger (http://jasonguinn789.blogspot.com/)

* Self-published author (https://www.amazon.com/dp/B018IHJWXC)

Education

Huazhong University of Science and Technology Wuhan, China

Aug. 2012 July 2015

PHILOSOPHY, Master’s Degree

* Thesis focused on Golden Era of the Communist Party (1950’s-70’s) with a focus on Mao Zedong and his plans and ideologies

Ball State University Muncie, Indiana

Aug. 1997 Jan. 2002

CREATIVE WRITING, Bachelor’s degree

*Studied creative writing, literature, multi-cultural education, and mythology

*Member of the Journalism Department and Philosophy Club

Certificate of Achievement

*Cornell University, Marketing Strategy Certificate (Feb. 2015)

*Licensed Insurance Agent, General: Health, Accident, HMO (June 2016)

*Finished Master Class with James Patterson (Nov. 2015)

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