Microsoft Office Information Technology

Professional Summary

Technologically sophisticated Business Analyst skilled in analyzing usage against company needs. Experienced in working with all levels of the organization including C-level managers, service providers, clients and vendor sites. Highly proficient at implementing long term implementation and usage programs, specializing in start-ups and growing companies. Skilled performer who avoids scope-creep by marrying business and technical needs with realistic time commitments while leading projects to successful completion.

Expertise in

Computer Hardware

Networking

Custom CRM & Workflow

Supporting Strategy Rollout

ERP Implementation

Software Troubleshooting

Windows OS (XP, 7,8 and 10)

Budgeting and Planning

VPN

Policies and Procedures

Active Directory

Software Life Cycle

Microsoft Office

SharePoint

Project Management

Professional Achievements

Increased production revenue by over 20% by automating processes in ERP system

Reduced Business spend by $50K annually by implementing enterprise level Microsoft Office 365

Professional Experience

Business Analyst Innovative Vision Marketing January 2013 – Present

Facilitated, prioritized, and communicated functional, technical, and scheduling requirements of large and small-scale IT projects to serve as liaison between clients and staff.

Provided technical assistance and support to users and issues related to computer systems, software, and hardware.

Hands-on experience working knowledge of MS Windows servers, Active Directory, Office, including Outlook, Word, Excel and PowerPoint.

Worked as project lead of creating custom CRM solution that holds the key of entire information management across different departments.

Immediately and effectively escalated critical issues and implemented strategies for their timely resolution.

Experienced in implementing ERP system that facilitate one stop solution for all business needs.

Responsible for completing of transition the entire company to a new computer hardware and software platform.

Liaise with IT, 3rd party vendors and service providers where necessary, to get desired resolution and communicate back to the respective departments to make sure that all needs are satisfied related to cost, timeline and long term strategy of company.

Knowledge of using and deploying Microsoft SharePoint environment in organization.

Increased company production revenue by more than 20% by developing and implementing policies and procedures for electronic data processing and computer systems operations and development.

Maintain current and accurate inventory of technology hardware, software and resources.

Research and implement new technologies by calculating future needs to achieve business goals.

Maintained 99.99% uptime through capacity planning and virtualization by 24*7 support including 3 offshore companies with more than 500 employees.

Excellent communication skills to manage and liaise with business and technical consultants to explore business process improvement opportunities.

Able to work accurately and efficiently under intense time pressure.

Reduced IT spend by $50K annually via implementation of enterprise level Microsoft office 365.

Data Analyst Innovative Vision Marketing January 2012 – December 2012

Developed new reports with changing business needs

Completed numerous monthly reporting request weather adhoc request made by the Leadership team or business reports for all lines of businesses

Worked autonomously within a team of data analysts to analyze, review, update, edit, clean, translate and ensure accuracy of customer data

Worked with Information Technology group in the creation of Business Objects to simplify reporting requirements

Ensured all data integrity is compliant with PCI standards and the organizations expectation

Supervisor Operations Innovative Vision Marketing March 2011 – December 2011

Provided leadership, coaching, development and overall guidance to all Call Center staff.

Acted with a sense of urgency when responding to client requests / escalations or inquiries.

Ensured high quality and accuracy of work.

Managed daily performance reports for senior management and ownership.

Trained new employees on product, policies and procedure and achieved monthly targets.

Managed Inbound and Outbound Dialers to optimize performance results.

Education

Software Engineering Technology September 2010 – April 2012

Centennial College, Toronto, Canada

Information Technology June 2007 – July 2010

Sinhgad College of Engineering, Pune, India

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