Customer Service Sales

Michelle Willey ***** Longbranch Rd. Greenwood, Delaware 19950 443-***-****

Objective

Seeking a position where I can use my customer service skills, clerical/secretarial capabilities and patient care expertise to maximize efficiency. I love working with the public and have excellent people skills.

Professional Experience

Delmarva Chiropractic 06/21/2009 to present

REGISTERED CHIROPRACTIC ASSISTANT

Assist in providing services that help to improve or relieve pain, improve mobility and prevent physical disabilities.

Interview patients to obtain medical information.

Insurance filing and coding.

Maintain patient medical records.

Manage scheduling and patient flow.

Perform clerical, and/or secretarial duties efficiently.

Other duties as assigned.

CUSTOMER SERVICE REPRESENTATIVE/SALES ASSOCIATE

Lowes August 1998 to 2002/ 2003-2009

Demonstrated positive and cooperative relationships with supervisors and team leaders.

Assisted in the training of new customer service representatives.

Provided support to the sales team to ensure all sales objectives were met.

Solved problems at all stages of the customer life cycle.

Consistently met established productivity and quality standards.

Calculated, balanced, and reconciled cash drawers.

Greeted customers, answered questions and directed them to the appropriate individual or department.

Performed other duties as required.

SALES SPECIALIST – COMMERCIAL SALES

Maintained a good working relationship with customers by responding to all inquiries and complaints concerning invoices and shipments.

Managed the needs of high revenue commercial accounts through extensive follow-up procedures.

Generated repeat business through successful customer follow-up.

Handled return goods authorization process according to procedure and assured proper credit was given to the customer.

Provided consistently high quality and timely customer service to achieve individual goals and targeted performance levels.

Prioritized and organized daily follow-up to ensure timely resolution.

SALES SPECIALIST – LAWN & GARDEN

Became a certified garden specialist in order to up-sell or cross-sell products.

Answered customer inquiries and provided detailed information on new products.

Maintained damage records and back-order logs.

Maintained inventory accuracy through effective use of inventory maintenance reports.

LUMBER SPECIALIST

Maintained inventory accuracy through effective use of inventory maintenance reports.

Maintained damage records and back-order logs.

Addressed customer complaints.

Processed and input all customer orders and checked computer for product availability.

Education – Laurel High School- Laurel, De.

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