Customer Service Manager

RAY E. SMITH

P.O. Box ***** • San Diego, CA ***** • 619-***-**** • linkedin.com/in/pjpg4ever • acxfep@r.postjobfree.com Energetic and dedicated engineering, manufacturing and field service professional with 36 years of diverse and valuable expertise in building and driving dynamic technical products and teams. Cultivates a work culture where team members feel comfortable delivering feedback and contributing new ideas that fuel growth. Results-focused with a proven track record of progressive leadership experiences. Adept recognizing high-potential employees who aspire as creative leaders that play a pivotal role in attaining financial and operational success. Skilled in delivering field support across domestic and foreign venues. Excels as manager, as team member and as independent thinker. Able to produce high-caliber results under tight deadlines in fast-paced settings. Seeking to grow and prosper in the technology, service or manufacturing-centric fields; targeting roles that will allow for leverage of experience and the opportunity to share knowledge with others. Management and Hands-On experienced in Quality, Manufacturing and Customer Interactions at all levels including presentations KEY AREAS OF KNOWLEDGE & EXPERTISE

Cross-Functional Teamwork ~ Management ~ Change Agent ~ Complex Problem Solving & Troubleshooting ~ Training & Supervision Strategic Planning ~ Policy Creation ~ Relationship Building ~ Communication ~ Project Management ~ MS Office ~ Technology PROFESSIONAL EXPERIENCE

L-3 TELEMETRY & RF PRODUCTS: TEST ENGINEERING MANAGER (1997-2016)

Delivered test solutions on engineering design support for new products; drove test management with a team of Engineers,Technicians and Assemblers that worked on products from concept to completion, plus legacy support stations

Cultivated talent amongst experienced senior Engineers on varied TT&C Space, Ballistic Defense Programs

Partially or completely authored and presented at SRR, PDR, QDR, MRR and TRR concerning testing requirements

Design and Hands on participant in EMI and EMC testing, fixturing and interconnect cabling.

Enthusiastically suggested process improvements that enhanced quality, lowered production times and reduces costs incurred and confirmed safety and specifications were consistently in compliance and adherence during full operations

Team member on equipment calibration board as technical lead in compliance or adherence to ISO-9001, ANSI/NCSL Z540, ISO/IEC/EN 17025 and portions of CCMI level 3 certification

Participated in supplier site surveys, played a key role as a member on investigation boards that determined root causes for issues and sought out corrective actions including final report outs and presentations

Spearheaded many successful Lean Six Sigma Black/Green Belt projects, including a divisional presentation focused on a line stopped airborne product which was part of a critical ballistic missile program garnering results for mission success long term with a strong culture of continuous improvement

LOCKHEED MARTIN: PROJECT ENGINEER (1995-1997)

Managed Customer Service, Field Support, Customer Training, Business Development, Export and Logistics for Airborne Products, Transmitters, Receivers and Encoder Assembly Systems LORAL TERRACOM: CUSTOMER SERVICE MANAGER (1982-1995)

Managed Customer Service, Field Support, CustomerTraining, Business Development, Export and Logistics

Specialized in communication interfaces including antenna systems with power levels to 5KW

Path Analysis, Link Budget, Point Multipoint, Construction or installation of Site of communication stations and support systems

Designed, Produced, Tested and Fielded Point to Point Microwave Radios System, capable of carrying up to 2700 FDM traffic, 155 Mb/s Electrical or Optical Data with QAM/QPSK modulations

All standard interface functional theory with DS1, DS3, T3, OC3, STM-1 2.048 E1/E3, Euro Datacom and Video Analog, up to 4 subcarrier solutions with T1 data overhead and service channels or orderwire and sub alarm or subnet systems

Authored useful training, operational and depot manuals, along with corresponding training program plans, partially or completely

Responsible for commercial projects that gained high levels of exposure; also traveled globally to lead two co-production projects in offshore locales and provided Olympic event telecommunications both onsite and remote communications during the Norway and later Greece games via Microwave products

Participated as a primary member on design and production of High Frequency (HF) Radio systems including remote and telephonic control, system and vehicle testing, including MIL-STD-810 and other requirement testing

Participated or conducted efforts on testing on most western US missile ranges and northern EU ranges, including training ENERGY RADIO LEASING: FIELD SERVICE ENGINEER (1979-1982)

Designed, constructed, installed and maintained over 50 point-to-point and multipoint communication stations across four states plus the Gulf Coast oil platform communications

Systems including RCC Phone, IMTS, Legacy 800 Trunk, VLF to Ka/Ku Bands in government, private and public service communications sectors for CLEC and ILEC entities, both onsite and remotely to oversee telemetry and safety controls including Tone and Digital SCADA reporting systems utilizing both ground and satellite-based systems for safety control and inspection compliance with DOE and other industries safety standards

Law Enforcement communications and systems design and installation

Wide area emergency services support including FEMA support training

Technology Service from Tubes to RF Hybrid or discrete components EDUCATION & INVOLVEMENT

Associate of Science, Computers, Southwestern College Certifications, Lean Six Sigma Green Belt and Black Belt Current Active Security Clearance through 2017

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