Customer Service Administrative Assistant
Resume:
Vicky Campbell
Becker, MN ****8
Objective: Obtain an administrative position performing administrative and clerical functions.
Summary of
Experience: Document Control / Business Process Assistant III
Maintain Database for Controlled Drawings
Handle/Process Security Safeguards Drawings
Update Controlled Drawing Files (both electronic and hardcopy)
Process Changes/Updates to Vendor Technical Manuals (VTMs)
Perform Audits on Controlled Drawing and VTM Files
Submit Procedure Change Requests
Assist in Word 2010 Conversion
Update Word Templates
Participate in Emergency Response Organization
Administrative Clerk
Provide Clerical Support to Capital Projects Department
Maintain Time Tracking Database
Verify Invoices
Calculate Monthly Accruals
Schedule Meetings
Order Supplies
Provide Time Tracking Support During Refueling Outage Staff Accountant II
Apply Payments to Accounts
Reconcile Cash Received
Prepare Refunds
Enter Invoices for Payment Processes
Monitor “Contact System”
Responsible for Mailing Invoices
Billing Clerk
Apply Payments to Accounts
Reconcile Receivables to Deposit
Assist with Monthly Mailings
Assisted with Special Projects
Accounts Receivable Clerk
Perform A/R Functions
Publish Daily Reconciliation Reports
Process Commission Checks
Place “Collection Calls”
Administrative Clerk III
Calculate Employee Performance
Provide Clerical Support
Maintain Productivity Reports
General Office Duties
Experience: Business Process Assistant III April 05’ – March 15’ Xcel Energy – Monticello, MN
Responsible to issue and distribute controlled drawings and Vendor Technical Manuals (VTMs) at the Monticello Nuclear Generating Plant. When drawings were updated, ordered aperture cards from a vendor to place cards at file locations and to retain copy for lifetime retention requirements. Validate current revisions of drawings and VTMs were successfully issued in PassPort and were available electronically in SharePoint. Produced large format hardcopies of drawings and distributed to controlled drawing files for updating. Edited VTMs using Adobe Professional as directed by an Engineering Change Request
(ECR). Retrieved uncontrolled substation drawings from a corporate directory when notified of drawing changes and made them available on a site repository (SharePoint) for personnel to reference. Tracked, performed, and assigned scheduled audits of controlled drawings and VTM files. Escorted and processed security sensitive drawings to an off- site vendor to capture the prints on aperture cards for lifetime retention requirements. Make improvement changes to processes and submitted Procedure Change Requests (PCRs) to update procedures. Update Word 2010 document template formats when changes to the templates were requested. Participate in conversion project to reformat InterLeaf / QuickSilver templates to Word 2010 formatting. Actively participate in the Emergency Response Organization.
Administrative Assistant January 04’ – April 05’
Manpower – St. Cloud, MN
@ Nuclear Management Companies
Provide clerical and administrative support to the Capital Projects department. This department supported 4 projects with approximately 50 people with the majority of them contracted personnel. Update License Renewal time tracking database weekly with time spent and invoices paid against the project. Check accuracy of invoices prior to authorization for payment. Calculating and submitting monthly accruals to Accounts Payable department. Prepare Purchase Requisitions to increase dollar amounts on purchase orders for “contracted services”. .Schedule meetings within the department, order lunches and arrange payment for meals. Update controlled documents manuals. Support NGS (Nuclear Generation Services) department during 2005 RFO. Duties included tracking (CRAFT) construction time by activity for the Construction Supervisor and hours spent (Capital vs. O&M) to report to the daily outage budget meetings.
Administrative Assistant February 03’ – May 03’
Manpower – St. Cloud, MN
@ Nuclear Management Companies
Enter (CRAFT) employees information into system to ensure required training was completed prior to start of the outage. Create reports to track employees in need of training and coordinate with training dates available. Enter timesheets into spreadsheet for finance daily outage meetings and tracking by activity for construction supervisor. Update procedure manuals as needed.
Billing Clerk May 02’ – November 02’
Connections, Etc. – Big Lake, MN
Applied cash received to customer’s accounts using encoding machine and balanced receivables for daily deposit. Collated invoices and prepared for mailing of 3 different billing cycles per month. Assist with customer’s billing inquiries. Set up bank ACH information per customer requests.
Staff Accountant II January 02’ – May 02’
Kelly Services – St. Cloud, MN
@ Bankers Systems, Inc.
Applied cash received to customer’s accounts on a daily basis using the AS400 program. Sorted daily invoices to be sent to customers and directed “special handling” invoices to the appropriate department. Processed refund reports and determined why customers made duplicate payments. Verified vendor statements on any amounts past due. Using the “Contact System” monitored requests received by the accounting department. This system was part of the AS400 program which was used throughout the company by multiple departments when requesting fiche copies of invoices, refund requests made by the customer, and/or applying credit memos to pay open invoices. Provide customer service regarding account status inquiries.
Billing Clerk April 01’ – September 01’
Spherion Staffing – St. Cloud, MN
@ Connections, Etc.
Applied payments received to customer accounts for telephone services. Encoded checks received for daily deposit using encoding machine. Balanced and prepared daily deposit ticket against receivables entered into the system. Complete various projects on Excel and Word for Supervisor and Finance Manager.
Accounts Receivable Clerk June 97’ – January 98’
ProStaff – Plymouth, MN
@ Carlson Companies
Responsible for accounts receivable on payments received via credit card for “Cruise Line” division of a major hospitality company. Verify authorization of credit card payment using VeriFone. Contact travel agents to arrange payment from clients when outstanding balances remained on the account prior to cruise departure date. Administrative Clerk III June 90’ – August 96’
Fingerhut Inc. – St. Cloud, MN
Primary responsibilities included generating daily performance reports for incentive and non-incentive paid employees. Report used by Payroll department to pay incentive employees accordingly. Non-incentive calculations were used to determine annual pay increases. Process daily
“Recap Report” for CEO and members of management which summarized work load and orders to be processed for the day. Generate variety of reports for management on a daily, weekly, and monthly basis. Education: St. Cloud Business College Fall Quarter 1988 St. Cloud, MN
Completed 1 Qtr of Accounting
References: Available upon request
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