Customer Service Microsoft Office

Donna Ahearn *** North Main Street, Pittston PA **640

570-***-**** *************@*****.***

Summary

Driven and result focused professional seeking an executive position in a fast paced work environment.

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Upbeat and efficient Store Manager with nine years retail sales experience.

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Highlights include cash handling accuracy, banking and financial services background, store planning

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and design, and inventory control procedures.

1. Skilled in communicating ideas, multi tasking, and learning new concepts quickly.

2. Proficient in Microsoft Office and working with diverse business computer systems

3. Enthusiastic and experience working as a team player toward company goals and aspirations.

Education and Accomplishments

Luzerne County Community College, 1980

Associate of Science Degree

Medical Secretary Certificate, 1980

Most Memorable Staff Employee, King’s College 2013

Completed Supervisor Training Program, King’s College, 2013

Career History

Phone Hiring Specialist, Macy’s, Clearwater, FL 2013

4. Responsible for interviewing potential employees, recording data, and determining whether

candidates were suitable for new employment positions and directed new employees of all

responsibility, scheduling, and company policies.

Convenient Store Supervisor, King’s College, Wilkes Barre, PA 2004 2013

1. Helped customers select products that best fit their personal needs.

5. Responsible for opening and closing the store which included multiple cash drawer counting,

6. Maintained visually appealing and effective displays for the store.

7. Offered direction and gave constructive feedback to motivate team members and was in charge of

recruiting, hiring, and develop and retain retail talent for the company.

2. Processed shipments and maintained stockroom organization.

8. Security Guard, Allied Barton Security, Scranton, PA 2001 2007

9. Performed ID checks of all personnel and guests entering facility and monitored security equipment

to prevent access and to maintain integrity of healthcare company.

10. Effectively reported suspicious and illegal activity to ensure the overall protection of employees and

company information.

11. Phone Service Operator, Geisinger Hospital, Wilkes Barre, PA 1991 1998

12. Responsible for answering all incoming calls and paging personnel.

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