MICHAEL DAVIS

acxfea@r.postjobfree.com 404-***-**** Atlanta, GA

http://www.linkedin.com/in/michaeljohndavis777

PROFILE

An accomplished solution-oriented project leader with extensive international, multi-national, government, and cross- industry experience in managing complex programs and projects to successful completion. Recognized as an innovator, problem-solver, task master, and process improvement enthusiast. CAREER HISTORY

MJD MANAGEMENT GROUP, Atlanta, GA 2012-Present

Founder; Senior Project Manager 2009-2011

Partnered with C-level executives to provide management-consulting services in the areas of strategy and execution leveraging innovative strategies providing successful, on-time and under budget deliverables.

Served as project manager and executive sponsor for premier private virtual community web platform.

Defined business/user requirements for web publicity/community business strategy project.

Developed functional and operational requirements for a cross-brand affinity group loyalty platform.

Performed usability and functionality assessment for new mobile application. MACQUARIUM INTELLIGENT COMMUNICATIONS, Atlanta, GA 2011 - 2011 Senior Program Manager

Utilized consultative approach, identifying, developing, engaging and delivering omni-channel solution experiences that provide transformative and sustainable business value for Fortune 1000 clients.

Spearheaded requirements, planning, development, and implementation of social enterprise project.

Defined, designed, developed and implemented on-time user experience project website project. CARTRIDGE WORLD CAMP CREEK, East Point, GA 2010 - 2014 Owner/Operator

Established new, successful green printer cartridge franchise in a competitive business environment.

Recipient 2012 Franchise of the Year Runner-up for Georgia and Tennessee. MILL SQUARE GROUP, New York, NY 2010-2010

Managing Director, Affinity Group Market Development Provided strategy, leadership, and business development activities for company Our Club Collection.

Cross-Brand online loyalty platform targeting the affluent memberships of African American, Women, LGBT, and Latino diverse professional and social organizations. POLICESHIFT, Atlanta, GA 2008 - 2009

Senior Program Manager; Chief Operating Officer; Chief Technology Officer Collaborated with founder and CEO to create the first Internet security services startup-company that provided an online solution to hiring and scheduling certified police officers for off-duty shift work.

Designed, developed and implemented PoliceShift business, operational model, strategy, and PMO.

Led development, implementation, and testing for company application portal, database, and website. HEWLETT PACKARD COMPANY, Atlanta, GA 2002 – 2009

Business Consultant, Latin America and Caribbean (LAC) Solution Excellence Office (2007–2009) Developed, deployed Six Sigma-based consulting practice working with C-level executives to preserve revenue and to identify risks and solution gaps negatively impacting business outcomes and initiatives.

Appointed to direct Solution Excellence Office while leading Operational Excellence discipline.

Led implementation of technology assessment and HW/OS/App. migration and upgrade projects.

Drove project process improvements and quality initiatives yielding $92m in preserved revenue. Regional Manager, LAC Operational Excellence, Atlanta, GA (2007 – 2008) Led ITIL outsourcing client implementation team. Established an operational scorecard, ITSM delivery standardization, maturity assessment methodology, and ISO 20000-certification strategy for LAC region.

Designed, developed, and implemented Excel/PowerPoint dashboard penalty workbook to manage outage program avoiding $7 in outage penalties.

Led outsourcing delivery team responsible for fifteen ITIL transition phase implementation projects.

Created cross-functional task force driving 100% compliance for business outage improvement plans. MICHAEL DAVIS, (404) 307 - 8414

Client Executive, LAC Region, Atlanta, GA / Sao Paulo, Brazil (2005 – 2007) Served as C-level trusted advisor providing business development, thought leadership, tactical planning, and governance expertise. Managed $8m P&L and matrix team of 125 providing outsourcing and commercial delivery services for European multi-national client operations in LAC, US, and UK.

Developed business case, requirements, and led implementation of $70m technology infrastructure outsourcing project of 15,000 PC, servers, and printers across 22 LAC countries.

Created design requirements, process and procedures, and deployed first combined HP commercial/outsourcing IT governance model project resulting in $4.3m in total services contracts.

Developed project and acceptance test plan for successful NonStop and Alpha servers and HP storage migration project and negotiated $2.5m in consulting services revenue.

Managed process improvement project to improve service delivery process yielding $1.9m in sales. Crisis Manager; Project Manager; LAC Regional Escalation Manager, Atlanta, GA (2002 – 2005) Created matrix organization and led team of 30 accountable for restoring C-level executive confidence in HP products and services and the resolution of business satisfaction issues and across 42 countries.

Led SAP business application outage project and implemented fixes yielding $20m in product orders.

Performed planning, analysis, design, and execution of SQL business application escalation project resulting in

$4m in revenue.

Developed and implemented quality improvement project driving 55% reduction in business crises. COMPAQ COMPUTERS, Atlanta, GA 1997 – 2002

Senior Program Manager; Senior Project Manager; Executive Action (EXACT) Team Engaged client CIO’s in Asia Pacific, Europe, Latin America and the US to resolve partnership and business issues with Nonstop Systems’ technology and services. Created resolution plans and developed project specific coalitions of cross-functional teams to execute customer business action plans.

Managed successful UNIX server/application root cause quality improvement task force project facilitating $40m in revenue at the People’s Republic of China Government Postal Bureau.

Developed and managed security/system integrity audit and disaster recovery project after USAF security breach avoiding national media event.

Led architecture/technology/OS platform requirements definition, testing, implementation and, cutover for email platform with zero downtime.

Defined and deployed global Y2K customer preparedness and crisis escalation project and training plan for Asia Pacific customers and solution center.

TANDEM COMPUTERS, Norwalk, CT / Cupertino, CA / Atlanta, GA 1988 – 1997 Sr. Systems Analyst; Regional Professional Services; Project Manager; Division Consulting Analyst Provided account management, technical leadership, professional services, and consulting expertise.

Managed successful system and application benchmark project leading to $20m product sale.

Conceived/led $5m Tandem HyperLink Acceptance Testing OS/Application development project.

Developed, implemented, and delivered operations management and automation services project. EDUCATION

Executive Masters of Business Administration, Emory University Goizueta Business School, Atlanta, GA Bachelors of Business Administration, Management Information Systems, University of Georgia, Athens, GA AWARDS

2011 Entrepreneur Award – South Fulton Chamber of Commerce

2011, 2010 National BDPA Technology Conference Certificate of Appreciation Recipient

2009 Goizueta Business School Al Bows Outstanding Executive MBA Achievement Award

2005 Hewlett Packard Technology Solutions Group MVP Award Medal ACTIVITIES

Camp Creek Business Association – President (2015 – Present), Atlanta BeltLine Tax Allocation District Advisory Committee (TADAC) member, South Fulton Chamber of Commerce Ambassador, Atlanta Planning Advisory Board Delegate (APAB), Neighborhood Planning Unit (NPU) NPU-D Alternate Delegate, Atlanta Business School Alliance, National Black MBA Association, Reunion Place Community Association - President (1999-2005), Association of West Cascade Communities, Atlanta, GA, (2001 – 2005), Transportation Committee Chairman, Economic Development Committee, Community Advocate

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