Customer Service, Data Entry, Logistics

Ryan N. Jones

Morrow, GA

256-***-**** (c)

****.*******.**@*****.***

Accomplished supply chain professional with a logistics background, which analyzes the movement of goods through the supply pipeline to deliver on time commitments. Experience in negotiating with key suppliers to ensure there are no gaps in operation and or materials.

Skills:

Microsoft Office Applications (Outlook, Word, Excel, PowerPoint and Access). Data Entry, Time Management and Customer Service

Work Experience: Atlanta, GA

C.L. Services, Inc. 07/16-Present

Produce Assistant/ Carrier Sales

Work closely with CSR to schedule deliveries and pickups.

Maintain business relationships with vendors, carriers, and customers.

Update load information through Salesforce.

Performed other tasks assigned by Produce Manager.

Works in a cooperatively team environment.

Coyote Logistics/ A UPS Company Alpharetta, GA

Driver Services Representative 02/14- 06/16

Focus on the customer service aspect of the business. Whether it be recognizing issues before they occur or fostering relationship growth with our many customers and carriers.

Assisting and aiding carriers in search of freight by connecting them with our Sales Department/ Operations

Updating load information through an internal automated computer system, including weight, and space

Dispatching detailed load information to drivers such as; facility addresses, reference numbers, pick up/ delivery appointment times, directions and specific instructions from the customers

Reporting and resolving other driver related issues/ Data Entry

Work with carriers to find solutions to ensure prompt and efficient delivery/ Being able to work with demanding deadlines

Cash Connection Huntsville, AL

Teller/ Co-Manager 05/12-10/13

Oversee daily operations including receiving and loading cash into Loomis vault; Sell stamps; Sign for important mail

Perform routine cash counts of the vault; scan cashed checks for deposit; balance payday advance box total; verify and cash various checks; prepare monthly expense report; order monthly supplies; greet customers and answer questions relating to payday advances, and other services; ensure safe opening and closing of store.

Helped collect money for the collections department

Wal-Mart Stores, Inc. Huntsville, AL Customer Service Assistant 04/09-05/12

Ensured that each customer received outstanding service, maintained outstanding standards, solid product knowledge and all other aspects of customer service.

Performed register operations and handled money, completed customer returns and exchanges.

Handle all credit card and cash transactions; Educate customers on product and availability

Ensure security and administrative routines are followed

Assist in training team in garment presentation

Education:

Strayer University Atlanta, GA

Master’s in Business Administration Present

Alabama A&M University Normal, AL

B.S. in Logistics and Supply Chain Management May 2012

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