Customer Service Manager

Objective: To obtain a position that is challenging and develops additional skills in any given industry and allows me to contribute my knowledge to the success of the company.

Experience:

**/****-*resent IHOP 1435 Humble, Texas

Server

Welcoming of Guests & Maintaining Quality service for guests

12/2014-02/2015 Shrimp Boat Manny’s Livingston, Texas

Cook/Prep/App

Maintain quality when preparing for days lunch and evening shifts

Service of guests

08/2014-12/2014 IHOP 1474 Lufkin, Texas

Server

Welcoming of Guests & Maintaining Quality of service for guests

01/2013-08/2014 Central Texas Provisions Temple, Texas

Customer Service/Outside Sales

Customer Service/ Inventory Control in 4 area stores

Prepare inventory and Order for delivery

Maintain Deli Cases & Quality Control in 4 area Stores on a weekly basis

Rotation of deli cases and Set Ads signs

02/2010-02/2014 IHOP 3001 Waco, Texas

Server/Trainer/Shift Lead

Customer Service, Organize Floor Charts & Side Duties

Troubleshoot any guest situations & Oversee all end of shift duties as well as sections

06/2008-09/2008 Muhl Landscaping & Irrigations Waco, Texas

Office Manager/Bookkeeper

A/R, A/P, QuickBooks, Banking, Payroll

Heavy Customer Service and Phones

All Postal Errands and Banking needs

Inventory and order supplies

01/2007-02/2007 Hobbs Bonded Fibers Waco, Texas

Shipping Office Clerk

Maintained 6 Database shipping office (1-Fed Ex, 1-UPS, 2-DHL, & 2-Hobbs

A/R, Customer Service, Daily Reports and Spreadsheets Maintained

Scheduling of Deliveries and Pick ups

Education: 09/2007-in Process A.A.S. in Accounting in process

McLennan Community College Waco, Texas

09/2009-01/2010 Horticultural Technician Certification

Texas A & M

10/2014-10/2016 Texas Food Handlers Certification

08/2014-08/2016 TABC Certification

Personal Strengths: Windows 7, 8, XP, Vista, 2K, 10-key by touch, QuickBooks, Quicken, Excel, MS Money, Power Point, Word, SAP, AS400, Inventory Control, Strong Customer Service,Accounts Receivable, accounts Payable, Strong various Collections Organizational Skills, Strong Internet & Scheduling

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