Customer Service Operator
Resume:
ADRIAN J. GUERRA
Laredo, Texas, ***40, United States
**************@*****.***
PROFESSIONAL EXPERIENCE
Chick-Fil-A Laredo, Texas United States
Crew Leader June 2004 - February 2008
Maintain sanitation, health, and safety standards in work areas.
Clean food preparation areas, cooking surfaces, and utensils.
Verify that prepared food meets requirements for quality and quantity.
Cook and package batches of food, such as hamburgers and fried chicken, which are prepared to order or kept warm until sold.
Operate large-volume cooking equipment such as grills, deep-fat fryers, or griddles.
Convergys Laredo, Texas United States
Customer Service Agent February 2008 - July 2011
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Aarons Rental Laredo, Texas United States
Delivery Driver July 2011 – September 2011
Verify the contents of inventory loads against shipping papers.
Turn in receipts and money received from deliveries.
Maintain records, such as vehicle logs, records of cargo, or billing statements, in accordance with regulations.
Read maps and follow written or verbal geographic directions.
Load and Unload cargo from truck
Big Six Torque & Test Cotulla, Texas United States
Operator October 2011 – August 2013
Supervise helpers on rig jobs
Torque and test, pressure control, high pressure testing, stack lifts, and casing cuts.
Driving and maintaining trucks, equipment and 32+ foot trailers
Man lift and Forklift operated on a daily basis
Cornell Solutions LLC Laredo, Texas United States
Jr Field Operator September 2013 – April 2014
Supervise and assist helpers on jobs
Toque and test, pressure control, high pressure testing, “mud dogging”, use of excavation equipment
Man lift and forklift used frequently
Maintenance on equipment and keeping shop area clean
WS Energy LLC Laredo, Texas United States
Operator August 2014 – September 2015
Supervise and assist helpers on all jobs, maintain healthy relationships with our clientele
Ability to use office products for logging in driving hours, and writing out tickets to clients
Supervision of, but not limited to, Torque and Test, high pressure testing, pressure control, flowback, rig ups and rig downs etc.
Maintain clean equipment i.e. tools, trucks, trailers, and pressure test units
Man lift and Forklift used on daily basis
EDUCATION
J.W. Nixon High School Laredo, Texas United States
High School Diploma, May 2008
LICENSES
Driver’s License: State of Texas, Class A, and License # 24211222
Forklift Operator License: Forklift Certification ID# O2AB8O
(Forklift ID # can be verified at www.USforkliftcertifcation.com/odesk/index.php)
Contact this candidate