Customer Service Representative

Shametria E. Johnson

713-***-**** (phone) **********@*****.***

Education

University of Phoenix Houston, Tx 2009 - 2011

Business Administration

Skills/License

Texas Adjusters License

Louisiana Adjusters License

Windows 2000/XP/2003/2007,2010, MS Office Suite (Word, Excel, Outlook, Power Point and Paint), Internet savvy, ACSS, Precedent 2000, Vision East, Opal, Doorway, CTI, Email on Demand, ATLAS, OPIQ, Proof of Coverage Database

Work Experience

GEICO, Houston, TX 03/2014 - 10/2016

Claims Representative I & II

Review and analyzes information and determines the company’s loss payment exposure under the policy contract

Evaluates claims and negotiates property damage

Settle first party injury claims under Medical Payment

Handle attorney representations

Verify necessary accident facts and conducts necessary investigation, including taking recorded interviews to determine policy coverage

General Dynamics Information, Houston, TX 01/2013 - 03/2014

Customer Service Representative

Process inbound calls from customers in a professional, efficient and courteous manner

Enroll customer into new insurance options

Verizon Wireless, Houston, TX 01/2000 - 08/2012

Customer Service Operations Coordinator

Prioritize and manage multiple projects simultaneously, and follow through on issues in a timely manner.

Coordinate/Set up for all employee meetings and presentations

Research sites and vendors for future meetings and events.

Design PowerPoint presentations for dissemination via email and web.

Maintain Marketing displays with latest promotional material

Work closely with Senior leadership team and management on special events

** Other Positions Held **

Device Management Coordinator, Training Coordinator, Training Assistant, Team Lead

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