Customer Service Administrative Assistant

Beverly A. Flippen

*** ******** ***. #** ****** Park, NJ 07712 732-***-****

Office Administration

Well-organized and versed in various areas of support, customer service and sales. Computer literate with internet experience. Possess excellent telephone and communication skills.

Professional

Motivated, quick learner

Problem solver/troubleshooter

Excel under pressure

Professional Experience

American Greetings, Eatontown, NJ 4/2016- Present

Support Merchandiser (p-t)

Responsible for ensuring that greeting cards are appropriately classified by each

coding group.

Travel to various stores to provide merchandising support.

Thomas Jaeger, Neptune, NJ 3/2014 - 10/2016

Caregiver

Provide care for employer’s mother.

Daily walks; weather permitting. Shower, Cook and serve meals.

Administered daily required meds. Assist with household chores.

Genesis Healthcare, Inc., Eatontown, NJ 4/2007 – 8/2013

Receptionist (p-t, weekends)

Greeted and directed guests to patient rooms.

Answered and directed all calls via switchboard and paging system.

Reviewed correspondence for priority or urgent mail, and processed accordingly.

Maintained patient admission listing.

Typing and filing when required.

Sunset Medical Associates, Ocean, NJ 10/2008 – 1/2011

Medical Receptionist

Handled all incoming calls, greeted patients daily.

Scheduled patient appointments, prepared referrals & authorizations.

Collected and documented co-pays and prior billing payments.

Responded to patient’s request for billing information.

Filed and retrieved patient medical records.

Typed letters, completed patient forms & scripts.

Updated patient accounts with any insurance information received. (i./e. authorizations received, new insurance, retroactive Medicaid)

Contacted insurance companies or Doctor’s offices as needed for insurance verification, patient authorizations and various other issues that required intervention to ensure the accuracy of the account information.

Maintained confidentiality and professional attitude.

Easter Seals, NJ (Adult Training Center) 9/2006 – 9/2008

Administrative Assistant

Answered incoming calls, greeted visitors

Assorted and distributed mail.

Maintained client data base, typing, filing.

Completed data management and performed clerical duties as needed.

Ensured correspondence was coded appropriately.

Macy’s at Monmouth, Eatontown, NJ 7/2001 – 12/2007

Sales Associate/Cashier (p-t, eve)

Assisted customers with purchases in various departments .

Maintained various departments.

Inventory/quarterly

Visiting Nurse Assoc. of Central Jersey, Asbury Park, NJ 6/2000 -7/2006

Community Services Division

Consortium Secretary/Coordinator/Receptionist

Answered phones, directing clients to appropriate case manager.

Attended and set up consortium meeting on a monthly basis with Social Workers.

Met at offsite locations, responsible for minutes and distribution.

Maintained filing system.

Submitted reports and assisted with creating Consortium Agency Directory for distribution.

EDUCATION & PROFESSIONAL DEVELOPMENT

Brookdale Community College, Lincroft, NJ

Received Associates Degree, Social Sciences

The Stuart School of Business, Wall, NJ

Received Certificate/Legal Secretarial Practice

TECHNOLOGIES

MS Word *MS Outlook*MS Office, Basic Xcel

Xeroxing, Faxing, Internet

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