Engineer Network
Resume:
Curriculum vitae
Phillip R Smith
Johns Creek, Georgia
*******.*****.****@*****.***
Abilities and Major Accomplishments
Performance Reviews from my years at the American Red Cross will show that I have a high level of tech- nical expertise. I am able to troubleshoot and solve problems that their Region hadn’t faced before. Many of my solu- tions were ‘outside of the box’ and a lot of these ended up being implemented in other American Red Cross Regions. Teaching other IT team members and coworkers things that I have learned and picked up is something that I really enjoy. One of my former managers stated in a job review that I have the ability to communicate with users on what- ever level of computer knowledge they have. During my time at the Red Cross I was often contacted by other Re- gions and Divisions for help with problems they had with software or systems that I worked with and maintained in while in St. Paul.
While at the US Chess Federation I wore many hats. I maintained their web presence, administered their network, provided help desk leadership for both internal and external customers. I managed the network infrastruc- ture complete overhaul project with virtually no down time. I also took the lead on a cross-departmental project that replaced an arcane system that had many redundant loops with a system based on internally written code [PHP] that changed a 60-70 hour’ crunch-time’ week into a leisurely fourteen hours. Key Skills
• Troubleshooting: I have a high level of technical ability across a diverse collection of software and hardware that has allowed me to find the causes of and solutions to problems in a short amount of time. This also helps me to find solutions that are not obvious and straightforward.
• Technical Expertise: Over the years I have strived to stay ahead of the curve with new technology and software. Past job reviews at the American Red Cross all mention my technical strength. I am currently working on getting my MSCE certification in the summer and the CCNA certification in late fall.
• Commitment: I view my tenure with any company as the beginning of what will hopefully be a long relationship. I am not looking for a position simply as a stepping stone to another. As such the decisions that I make and the sys- tems that I implement will be geared towards moving the company forward to a position where I will still be there for the next leap forward.
Prior Employment
November 2015 - Present Computer Support Specialist Tucker, Georgia Laboratory Corporation of America ‘LabCorp’
Desktop Support both remotely and on-site.
New system installation
Desktop OS, hardware troubleshooting, network troubleshooting, troubleshooting of peripherals, troubleshooting of COTS and proprietary software.
System training to a varied technical skill level audience. June- August 2015 Contractor/Network Engineer
San Francisco, California FusionStorm
Short term position as a Network Engineer at a Managed Service Provider. Upgraded and troubleshot the net- works at various Apple Stores in the southeast US. Worked with various Mac servers and workstations as well as their switches and some light work on their routers. Did server enclosure rack and stacks and cable management. June- August 2015 Network Engineer
Norcross, Georgia LAN System Services
Temporary position as a Network Engineer at a Managed Service Provider. Worked primarily with Windows 2008, Windows Small Business server. Windows XP and above desktop OS’es. Did system ‘analysis’ for site-wide up- grades of network hardware and software.
January 2009 - June 2014 Information Technology Director Crossville, Tennessee US Chess Federation
Mainly worked as Senior Network Engineer and Network Architect, Project Manager and lead for the Help Desk.
All web development and content management using Joomla, PHP and HTML4/5.
Peer-to-Peer to Client/Server transformation/migration - designed, installed, configured and maintained:
Windows 2012 Datacenter using Hyper-V
SonicWall Router/Firewall
SonicWall Global VPN [first time that anyone besides IT could get mail and/or work remotely]
Servers: Dell R520/R620 rack-mounts [Virtual servers via Hyper-V on a highly available cluster.
All storage except server OS’es on Dell’s EquaLogic SAN devices.
Created first comprehensive backups via Dell’s AppAssure and LTO5 tape systems.
Web-enabled email through Exchange 2013. [First time employees received email when outside the office.]
Created and taught End User Training for staff on MS Office and in-house software.
Troubleshooting: WLAN, LAN, WAN, web, desktops, servers, VPN.
[From November 2010 through December 2011 the USCF was having severe financial problems. I offered to go on half salary to remain the part-time IT Director and work remotely. During this period I returned to the American Red Cross to help them with their Midwest Region’s problems in IT. November 2010 - December 2011 Technical Specialist IV Omaha, Nebraska American Red Cross
Upgraded the network infrastructure throughout the Region [Nebraska and Iowa] - both hardware and soft- ware.
Brought a remote site that hadn’t been part of the private network for several years on-line.
Began training IT Staff in Best Practices for Networking and mentored a colleague.
Completely reorganized the servers’ directory structures, user and group rights assignments and back- ground login procedures.
Set up comprehensive daily backups a put a procedure in place as there hadn’t been a backup in almost six months!]
OS’es: Desktops - Win2K and WinXP; Server - Win2K, Win2003 and Exchange 2000/2003.
HW: Dell desktops; HP/Compaq servers; Cisco switches and routers; HP laptops and printers; Cisco WLANs.
Supported remote sites through Nebraska and into Iowa. June 1996 - December 2008 Senior Network Specialist Saint Paul, Minnesota American Red Cross
Server hardware and software upgrades and new installations. Created an automated desktop OS install prior to the release of imagining software. Worked with a database vendor to create an automated installation and remote connectivity solution using terminal servers which ended up being adopted across several American Red Cross Divisions. Went across the country to help other Regions with major system installations and troubleshoot major problems. Installed, configured, and maintained the web servers used by the entire Division. Troubleshot, maintained and even helped to install a national vendor’s temperature monitoring system that a mis- sion critical to the American Red Cross’ Biomedical Division. Often sent across country to train new IT staff members. Migrated [designed, configured and installed] token ring network to a 100Mbs switched ethernet network. OS’es: Desktops - Win 3.1 to WinXP; Servers - Win NT to Win2003 and Novell 3.1 to IntraNetware with ZEN. Converted from WordPerfect Mail to MS Exchange and then upgraded through versions 5.5, 2000 and 2003. Administered the Active Directory .ou’s for different Regions in the Division. Created the IP scheme [with DHCP and DNS] that is still used there today. Year Company / Location
Position
Duties
1996-
1997
Lloyds Meats / Inver Grove, MN
Network Administrator Part-time
Server hw and OS upgrades. Created differential backup scheme. Reconfigured structure and flow of user rights. General admin. 1996-
1997
Strategic Business Solutions /
Wayzata, MN Part-time
Consulting Network Engineer
Placed in various companies across the metro area to solve various hardware, COTS software, network OS problems. General administra- tion. SW and HW upgrades.
1996 Itron, Inc / Waseca and Eden
Prairie, MN
LAN Administrator
HW and SW upgrades. Migrated to FastEthernet. Migrated to Win95. Set up a Win95 Shiva RAS. Administered all of the Macs and that net- work segment at the Engineering site. Network troubleshooting. 1995-
1996
Independent School District 877 /
Buffalo, MN
LAN Administrator
HW and SW upgrades across all of the district’s schools. Oversaw the Computer Para-Professionals in each building and taught them basic packet theory, networking basics and best practices. Installed and net- worked PCs and Macs in each of the district’s classrooms Education
1994-1995 PC/LANProgram Sanford Brown College Minneapolis, Minnesota Graduated with High Honors [4.0 GPA]. Certified Novell Engineer / Microsoft Certified Systems Engineer track. Course work in: IBM-clone OS - Windows, OS/2, DOS, and hardware; Mac OS and hardware; UNIX, Novell and Microsoft networking; packet theory; and network troubleshooting.
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