Customer Service Representative
Resume:
NICOLE RODGERS
Akron, Ohio
******************@*****.***
PROFESSIONAL SUMMARY
Goal-oriented individual with excellent business and organizational skills. Innate ability to focus on the whole picture. Demonstrated ability to work with diverse populations. Eager to provide mission- and profit-driven leadership to a dynamic team.
SUMMARY OF SKILLS AND EXPERIENCE
Administrative Office Management Human Resources
Verification and Processing of Insurance Payments
Appointment Scheduling
Coordination of Accounts Payable and Receivable procedures in a manufacturing environment
Medical Terminology
QuickBooks and Quicken
Employee Payroll, Personnel Changes, FMLA, Sick/Vacation Hours, 401k and Retirement Benefits
Processing of Student Registration and Admissions Applications
Data Entry 10-Key and Typing 45+ WPM
Hear USA Office Manager/Patient Care Coordinator
City Healthcare Agency Office Manager
Milwaukee Machine Works Accounts Payable and Receivable Clerk
University of Wisconsin Milwaukee Enrollment Services Assistant
Social Services
Provided an array of service and resources to at-risk adults and youth, including resume writing, job leads, housing referrals, and clothing resources
Maintained National Membership Database for 27 chapters nationally
Administration of Test of Adult Basic Education (TABE) for GED students
Maintained student files
Produced large quantities of printed documents for Divisional Headquarters
Policy Studies Income Maintenance
The Salvation Army Mail Clerk
Career Youth Development School of Excellence Teacher Assistant
Paralyzed Veterans of America Membership and Volunteer Coordinator
Customer Service
Sales, Marketing, and Fundraising
Credit Card and Cash Payments
Problem Solving and Account Resolution
Donor Care Customer Service Representative
EBSCO Teleservices Customer Service Representative
First Energy Customer Service Representative
InfoCision Customer Service Representative
EDUCATION
Howard University, Washington, District of Columbia
Bachelor of Business Administration in Management
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