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Customer Service Manager

Location:
North Las Vegas, NV, 89081
Posted:
November 07, 2016

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Resume:

Summary

Highlights

Experience

Education

JOHN MACDONALD

**** ***** **, ***** *** Vegas, NV 89081 H: 909-***-**** C: 951-***-**** acxey6@r.postjobfree.com Hardworking retail management professional versed in all aspects of running a high-end store, including opening and closing procedures, banking, merchandising and recruiting. Retail inventory management

Accurate cash handling

Store opening and closing procedures

MS Office proficient

Exceptional leader

Conflict resolution skills

Recruiting and interviewing

Conflict resolution skills

Team-oriented

Assistant Store Manager Mar 2016 to Current

Save_a_lot Grocery Stores - Las Vegas, NV

Delivered excellent customer service by greeting and assisting each customer. Reorganized the sales floor to meet company demands. Determined staff promotions and demotions, and terminated employees when necessary. Completed weekly schedules according to payroll policies. Trained all new managers on store procedures and policies. Maintained daily record of all transactions. Analyzed marketing information and translated it into strategic plans. Service Manager Sep 2014 to Feb 2016

Stater Brothers Markets - Moreno Valley, CA

Assisted with buying over the counter and communicating with retail merchants. In charge of daily operations of store after Store and assistant manger leave for day. Organized and located inventory and updated store spreadsheets. Conducted staff meetings with sales personnel to introduce new merchandise. Maintained visually appealing and effective displays for the entire store. Offered exceptional customer service to differentiate and promote the company brand.

4th, 5th, 6th Key carrier Nov 2012 to Sep 2014

Stater Brothers Markets - Colton, CA

Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices. Placed special orders and called other stores to find desired items. Administered all point of sale opening and closing procedures. Facilitated monthly and quarterly physical inventory counts. Answered questions and resolved concerns. Responded to safety and loss prevention incidents. Set up visually appealing promotional displays. Produce clerk May 2009 to Nov 2012

Stater Brothers Markets - San Bernardino, CA

Oversee the produce department on a daily basis. Maintain quality of produce ensure only the best product is being sold. Record srink and report it to store management. Box boy Jun 2008 to May 2009

Stater Brothers Markets - Colton, CA

Serve on the front end bagging customers groceries, offering carry out to customers as well. Maintain detail cleaning of front end, including sweeping entire store, clearing baskets from parking lot.

Associate of Science, Business Management 2016

Valley College - San Bernardino, CA, USA

Did not finish degree one semester left will be attending college in nevada in the fall to complete degree.

High School Diploma, Basic studies 2007

Colton High Scool - Colton, CA, USA



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