Customer Service Data Entry
Resume:
Wendy Willett
***************@*****.***
Work Experience:
Active Visions, Inc.
July 2009 - December 2015
Position: Part Time Caregiver
Duties included:
Preparing and feeding client
Changing Attends undergarment four times a day, more often when needed
Preparing and administering medication as directed
Bed bathing on Saturday and Sunday
General Hygiene
Light housekeeping for client
Charting medication and updating progress report every shift
Attend ISP meeting once a year
At Home Mother
September 1998 – July 2009
Receivables Secretary/Receptionist
G.M. Sign, Inc. Round Lake, IL
July 1992 –October 1998
Duties:
Phones, phone messages, intercom, paging
Receiving visitors
Directing visitors to personnel
Appointments scheduling/confirmation
Sorting and distributing mail to correct personnel offices
Filing
Copying
Data Entry invoicing
Typing work orders on computer
Faxing work orders for customer approval
Sorting, collating and distribution of work orders into proper departments along with proper paperwork for each department
Invoicing
Posting invoices and credits/payments on ledgers and in customer computer
accounts
Credit approval/decline
Credit card payment processing
Collections
Worked closely with CEO/owner on credit approvals, C.O.D.’s, and refunds
Maintaining office machinery by calling/scheduling repair person
Requested office supplies in timely manner
Helped owner plan for company picnics and parties
Typed letters to customers and businesses for salesmen and owner as needed
Proofread and edited handbook
Collated employee handbooks
Worked closely with owners of company on resolving customer credit issues
Entry Level Shipping/Assembly
G.M. Sign, Inc. Round Lake, IL
July 1990- July 1992
Duties:
Learned and assembled custom ordered signs
Packing and crating
Shipping labels for Fed Ex and UPS
Recorded shipping entries in UPS log book for tracking and ship date purposes
Cashier/Customer Service
Cub Foods - Round Lake, IL
June 1989 – June 1990
Duties:
Cashiering
Service desk
Video rental
Paging
Answering phones
Lottery sales and payouts
Processing payments of cash, checks, credit card
Refunds
Keeping service desk area cleaned up
Till balancing with bookkeeper
Skills:
Data Entry
Writing
Editing
Proofreading
Microsoft Suite
Education
Graduated 1988
Carmel High School, Mundelein, IL
Goals: I am looking to utilize my experience and skills for the betterment of the company hiring me. While working at G.M. Sign, Inc. collecting on accounts went up by 15-20%. By the time I retired due to my pregnancy in 1998, nearly 30% of customers who abused their credit on account were made COD and remained clients of G.M. Sign, Inc.
I am looking for full time or part time work based on my experience. Being a writer in my free time keeps my typing skills in top form. I am open to learning new, customized software.
Wendy Willett
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