Customer Service Data Entry

Janice E. Rogers

*** ******** ***

Coram, NY ****7

Cell: 516-***-****

***********@*****.***

EXPERIENCE

Pax Christie Hospitality Center, Port Jefferson, NY 2016 – Present

Administrative Assistant / Customer Service Representative

Work Activities:

Assert cases for pertinent data

Input data to comply with program funding source

Evaluate data for submission to Dept of Social Services

Poly Scientific, Bay Shore, NY 2008 – 2014

Fulfillment Supervisor in Marketing Department

Work Activities:

Marketing:

Formatted mail merge in an attempt to solicit potential clients

Contacted follow ups on sales prospects

Coordinated with marketing staff to facilitate functions

Maintained filing systems

Provided support to team in assigned projects

Distributing Daily postage for mail (FedEx, UPS, Priority mail, Invoices)

Administering MSDS sheets/ Administrative customer service (Incoming faxes)

Receptionist:

Acted as first point of contact within the company, greeting clients upon arrival

Fielded high volume of telephone communication, both incoming and interdepartmental

Responsible for typing correspondence, updating staff with policy and procedure changes

Nassau University Medical Center, Hempstead, NY 2007-2008

Data Entry Clerk

Work Activities:

Enter Lab results of drug administered test in data system

Clerical filing, collating, and answering phones.

General Utilities, Plainview, NY 2006-2007

Customer Service Rep

Work Activities:

Answering phones and taking orders (Clients getting oil for homes or businesses)

Filing incoming faxed orders

IRN Payments, Westbury, NY 2005 –2006

Customer Service/Technical Support

Work Activities:

Trouble shooting and downloading client software (Norit23 and HyperCom)

Provided written and verbal correspondence to clients

Administered policy & procedures to clients

Federal Reserve Bank, Westbury, NY 2004 –2005

Data Entry Clerk

Work Activities:

Encoded checks for financial institution

Proven proficiency in entering numeric data (8000k/minutes)

Filing, faxing, collating data

CERTIFICATES, LICENSES, AWARDS

Computer Entry Operator Certificate, S.C.S Business Institute 1993

EDUCATION

Westbury High School, Westbury, NY, 1988 General Diploma

S.C.S. Business Institute, Hempstead, NY 1993

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