Sales Customer Service
Resume:
SUANNA S. IRWIN
Pinole, CA 94564
********@*****.***
OBJECTIVE
Seeking for a challenging position where I can utilize my current skills and obtain growth, advancement and a learning environment.
WORK EXPERIENCE:
7/16/16 - Present
California Regional Sales Administrator
Komatsu Forklift, Oakland, CA
Manage Equipment Inventory throughout California Branches
Oversee Sales Coordinator(s)
Manage day to day project
Place Equipment Orders for New, Used and Rentals for stock
Receive Equipment & Issue Work Order for shop on all new/used sales
Provide product information to dealers, direct customers and leads
Provide administrative support to outside sales territory managers
Obtain credit approval on leases and Follow up with lease documents
Inventory new and used equipment / File all New, Used & Allied Sales
Assigns all Vehicle ID numbers - new, used & rental
Prepare units activity report, order forecast report and ITA report
Invoice Customer on Forklift Sales
Assist customer with rental needs
Coordinate transportation for shipment & rental
Answer all Phones for Sales / Assist with various sales related projects
Prepare commission reports / Perform month end closing
Maintain and Update Customer Database
Market & Promote Products
Research and find Major Accounts / Provide Leads to Salesmen
Create Sales Promotion and Flyers
Research & Advertise Company’s Brand
7/04 – 7/15/15
Sales Administrator
Komatsu Forklift, Oakland, CA
Provide administrative support to six outside sales territory managers
Answer all Phones for Sales
Assist with various sales related projects
Provide product information to dealers, direct customers and leads
Maintain and update customer and lead database
Obtain credit approval on leases & Follow up with lease documents
Order All Equipment - New, Used, Attachments etc.
Receive All Equipments
Issue Work Order for shop on all new/used sales
Place Order and Track new equipment for stock
Inventory new and used equipment
Assigns all Vehicle ID numbers - new, used & rental
File all New, Used & Allied Sales
6/03 – 7/04
Office Manager
R. Shadel, Inc., San Francisco, CA
Process Order Entry and Invoice customers
Customer Service (Order Taking, Resolving Issues)
Update Website
Bookkeeping
Process Payroll and Prepare Bank deposits
Prepare Quarterly EDD, Sales Tax & Payroll Tax
Prepare W2’s and 1099’s Miscellaneous Tax
11/99 – 6/03
Export Coordinator/ Buyer
Sin Tung Hing Corporation, Oakland, CA
Prepared and Process Purchase Order
Prepared Commercial Invoices and Export Documentations
Coordinated container loading and Consolidated goods for export
Coordinated transportation to pick up and delivered freights
Prepared SED, Hazardous Material Declaration and Rider Forms
Updated Monthly Sales Report
Accounts Payable, Accounts Receivable and Collection
EDUCATION:
MBA, Keller Graduate School of Management of Devry University
B.S. Degree in Information Systems, University of Phoenix
A.A.S. Degree in Computer Applications, Heald Business College
RELEVANT COURSES:
Accounting, Payroll, Accounts Payable, Accounts Receivable
Business English Communication, Computer Applications, General Marketing, Leadership Management
SKILLS:
Microsoft Word, Excel, PowerPoint, Access, Microsoft Outlook,
Adobe Acrobat 4.0, ADP, Quartro Pro, Quicken, Dynamics, Softbase,
Type (52 wpm), 10-key by touch (185 nspm).
Good communication skills, patient and work well under pressure
Detail oriented, organized and self-motivated
Fluent in Laotian & Thai
References:
Available on request
Contact this candidate