OCTAVIO LOZANO

***** ***** ****** **** ****: 832-***-****

Katy, Texas 77494 acxetv@r.postjobfree.com

BILINGUAL SALES/CUSTOMER SERVICE

PROFILE

Business Administrator with strong experience working in operations, sales and customer service areas. Additional exposure to management, marketing and business development. Possess strong analytical skills, also in teamwork, customer relations and system operation. Have demonstrated ability to lead in building trusting relationships with co-workers, customers and third parties. Bilingual in English and Spanish.

CORE COMPETENCIES

Sales/Marketing

Developing sales and marketing plans to increase revenue

Languages

Fluent in Spanish and English

Customer Service

Customer focused, able to multi-task and effectively solve problems

Pricing

Developing pricing strategies, bids, proposals to secure contracts

Teamwork/Training

Encourage and practice team work, treating others with dignity, respect and honesty

Computer literate

Word, Excel, Access, Outlook.

Cultural Diversity

Ability to build relationships across multiple cultures with focus in Latin America

Technical Expertise

Mechanical Engineering knowledge and welding

Presentations

Developing sales presentations in Spanish and English

ACCOMPLISHMENTS

CONTINENTAL AIRLINES

Bilingual Customer Service Manager - Completed 11 years of service managing a team of agents handling sales, client issues, travel arrangements, security issues and safety for Latin America customers.

Developed training programs in Spanish and English increasing market share in Latin America including Colombia, Venezuela, Ecuador, Peru, Honduras, Nicaragua, El Salvador.

REAL ESTATE

Bilingual Sales Agent- Ranked as top bilingual sales producer for Latin American customers in the purchasing of residential real estate.

Bilingual Loan Officer – Conducted sales presentations on loan/mortgage services in Spanish and English highlighting products, service and affordable interest rates.

Resume of: Octavio Lozano Page 2

Master Loans Mortgage Group Houston, Texas 04/2006-Present

Bilingual Real Estate Agent

Developed sales/marketing plan targeting Latin American clients to promote residential sales. Introduce clients on home buying procedures and translated data in both English and Spanish.

Prepared presentations highlighting features and benefits of homes ranging up to $250,000. Conducted negotiations and closed contracts.

Utilized diverse property sales strategies with clients.

Advised first home buying clients on general escrow and titles procedures; designed and update marketing materials.

Performed competitive product evaluations.

Established positive flow of communication with other agent’s, buyers, sellers, mortgage officers, title personnel and attorneys involved in the home buying and selling process.

Accomplishments: Successfully increased sales in the Latin community.

Continental Airlines, Houston, Texas 03/1998-09/2009

Customer Service Agent

Directly responsible for management of a team of agents in the communication with Latin American counties.

Responsible for daily operations, communicating effectively with all customers speaking both Spanish and English.

Devised successful schedules enabling four planes to be serviced simultaneously.

Collaborated with corporate management to maximize operational performance in areas of on time performance, staffing, training and safety.

Maintained high level of customer service including assisting disabled passengers baggage in the aircrafts.

Accomplishments: Promoted three times during career for outstanding performance in sales/customer service in Spanish and English.

Enron Corporate, Houston, Texas 01/1997-12/1998

Administrative Analyst

Provided customer service for the Records Department in both Spanish and English.

Trained staff in customer service policies.

Accomplishments: Recognized as a strong bilingual agent resolving customer issues.

EDUCATION

B.A. Business Administration, Letourneau University, Houston, Texas

Bachelor of Science Degree Program – Major Mechanical Engineering

Antonio Nariño University, Bogota Colombia

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