Customer Service Quality Engineer

Tellise Brown

*** *. ***** ****** *******, CA ***20

626-***-**** ● ************@*****.***

Summary:

To obtain as an Office Technician that will allow me to apply and gain new skills and experience to bring quality service in the office environment.

Skills:

10 Key by Touch

Copy, File, Fax, and Scan

Customer Service

Front Office Procedures

Microsoft Apps: (Word, Excel, Power Point)

Work Experience:

Call Center Representative Long Beach, CA

U.S. Protection Corporation 3/2016

Outbound calls, assisted customers with extending repair coverage on their vehicle, made over 100 calls per hour, transferred calls to the specialist, verified customer’s information and enter data into database as requested for management.

Quality Engineer (Temp.) Torrance, CA

System One Services/Younger Optics 6/2015-12/2015

Tested and measured lenses to have quality glasses, measured color, film, coating thickness, optics, and polarization of lenses, entered data into Microsoft excel.

Dental Lab Technician (Tryout) Montebello, CA

Hyman Orthodontics 2/2015

Sterilized instruments in cassettes, monitored levels of sterilize machine, poured and trimmed temporary models, had models and paperwork ready for orthodontic preparation, kept lab organized and clean.

Merchandise Associate Glendale, CA

Home Goods 6/2009-2/2015

Processed merchandises from new shipments, cleaned stock room, assisted customers with questions about products and location around the store, provided excellent customer service by taking purchased product to customer’s car, emptied out cardboard compactor.

Education:

Everest College Alhambra, CA

Dental Assistant- Diploma 2/ 2013

William S. Hart High School Santa Clarita, CA

General Education- Diploma 6/1994

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