Human Resources Customer Service

Joshua Cline *** W. **th Street #***** Austin, TX 78751

817-***-**** *********@*****.***

Dedicated Human Resources Coordinator focused on developing efficient processes using knowledge of recruiting, employee relations, development, and auditing. Highly efficient and well-established in administrative environments that are fast-paced and challenging. I have an extensive knowledge in the areas of total compensation, benefits administration, and employee file management.

Core Knowledge & Skill Areas

Extensive knowledge of HIPPA, COBRA, and FMLA

Expertise in HR policies, procedures, and audits

Maintains confidentiality

Benefits Administration

Organized and analytical

Strong individual and team work ethics

Highly proficient in Microsoft Office

Excellent time management and attention to detail

Strong written/verbal

communication skills

Professional Experience

Human Resources Coordinator Golfsmith April 2016- Present

Maintain active communication with Executive Management Teams in order to facilitate employee relations processes and reports

oUpdate key human resources metrics including turnover and termination using reporting tools on the HR database

Recruitment and on-boarding for new hires, including but not limited to:

oPost positions through approved recruitment channels

oReview and audit employment offers with management

oConduct pre-hire interviews and background checks for prospective job candidates

oExtend offers to selected candidates

Benefits and employee relations issues:

oRegulate performance management systems

oResolve employee-related disputes, administer disciplinary procedures

oClarify compensation, benefits, schedules, working conditions, and promotion opportunities to employees

oFile worker’s compensation claims and maintain compliance with HIPPA, COBRA, and FMLA

Coordinate off-boarding of employees, including but not limited to completion of employment verifications and unemployment paperwork.

Human Resources Coordinator Conexis July 2014- April 2016

Benefits Administration:

oUpheld compliance with ACA, COBRA, disability, and FMLA

oVerified employee plan coverages and conducted open enrollment

oAdministered total compensation packages

oConducted annual year-end processes and data audits in partnership with management staff

oMaintain direct contact with insurance carriers to update employee status changes

Created new standard procedure for streamlining on-boarding, conducted new hire orientations and paperwork

Captured key feedback from employees during exit interviews, completed employment verification and paperwork in a timely manner

Front Office Manager Marriott International April 2011- June 2014

Managed special projects such as prep for QA Audit, implemented schedule for all front office employees, delegated tasks to promote maximum office efficiency

Oversaw weekly Payroll calculations and adjustments to insure on time pay within processing schedule

Created and managed personnel files in accordance with Human Resource policies and procedures

Provided guests with Award winning customer service and successfully resolved escalated issues

Education & Credentials

B.S. Business Management May 2014 University of North Texas

Major: Human Resources, Minor: Technical Writing (certified)

3.27 GPA

Certifications

HIPAA, COBRA, RAS, Security Awareness

References Upon Request

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