Customer Service Part Time
Resume:
Attention: Hiring Manager
Re: Employment opportunity
To whom it may concern:
I am currently seeking a Customer Service position with the opportunity for growth and advancement. I reside in the Willowbrook area and have been a stay at home mom, raising my (3) children, for approximately (11) years, from January 2000 to January 2012. I also served as caregiver to my mother, who has Alzheimer's, for (4) out of those (11) years. As of January 2012, I re-entered the workforce with a part time job with Hallmark Cards, LLC. This was a part time position in the merchandising arena, however, my prior relative experience has been primarily in the customer service/administrative field, including time spent working for Technical Aid Corporation in the capacity of office Administrative Assistant. I developed very effective time management skills working in a deadline driven environment. I am self-motivated, conscientious, detail oriented and dependable with a strong work ethic. I have a strong desire to take on new challenges coupled with a strong willingness to learn. I work well independently as well as being a team player. If given the opportunity, I would be an asset to your company. Please feel free to contact me by email or call me at 832-***-**** should you have any questions or feel my candidacy may be a good fit.
Thank you for your time and consideration.
Sincerely,
Nicole Rincon
NICOLE RINCON
12110 Double Tree Drive
Houston, Texas 77070
832-***-**** ********@*********.***
Professional Summary
As a Customer Service professional, I build multiple working relationships and service multiple accounts including the company’s largest and most established account, with the goal of achieving complete customer satisfaction. I come with 5 + years of background in the construction industry. My core competencies include attention to detail which is necessary to eliminate costly mistakes and bring the job to completion. I possess active listening skills to interpret, then meet all the needs of my customers. I also possess organizational and time management skills to handle and expedite, with accuracy and efficiency, all tasks assigned in a deadline driven environment. This creates a positive work flow while minimizing department errors.
Flooring Systems - Houston, Texas
•Created, processed and scheduled vacant and occupied service warranty repairs for hardwood, tile, carpet and vinyl plank flooring for the company’s largest account, using Excel and Microsoft Word. I followed up with my builders and homeowners to ensure all work was completed satisfactorily and all deadlines were met.
•Processed and scheduled change orders to meet customers’ new selections and specifications.
•Conferred with customers via telephone or email, or in person to provide information about products or services, enter orders, cancel installations or repairs, or obtain details of complaints to provide a timely resolution.
•Created and maintained records of customer transactions, recording details of inquiries, complaints, or comments, as well as actions taken to resolve the issues.
•Assisted expediting manager during morning installer load out with bin locations, material sign out sheets, preparing the tile install schedule for next day. Attached any missing documents, i.e.: floor plans, special instruction for the installer, lock box numbers to eliminate any installation delays allowing the builder to stay on schedule. Verified material and square footages for new installs to ensure job will go out as scheduled. Issued all extra material requests for material shortages, job measures, pre walks, and job grading’s for jobs in progress so they can be completed prior to closing date.
•Provided support to the scheduling department by scheduling all “support desk requests” using the scheduling program Zendesk and Excel, for all hardwood, tile, carpet and vinyl plank installs and vacant/occupied repairs. I scheduled and confirmed all next day vacant repairs to meet closing’s, inspections, or buyer walks to achieve completion with the goal of meeting all deadlines to ultimately close the service request and invoice a happy customer.
Accomplishments: I was awarded with an Employee of the Month certificate for the month of June 2014, from Flooring Systems, for outstanding achievement and dedication to service.
Installation/Retail Merchandiser Jan 2012-Feb 2014
Hallmark Cards, LLC - Houston, Texas
•Routinely maintained the greeting card department in the stores assigned to ensure product is in the correct location and easily accessible to customers.
•Ordered, restocked, straightened and organized products and displays to appeal to potential buyers and promote or achieve a sale.
•Installed new store fixtures, remodels/relocations, and product revisions.
Education- GED Feb 1998 - North Harris County Community College - North Houston, Texas
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