Cynthia (Cindy) Wall Stone

*** ***** ***** *****

Apex, NC 27502

919-***-****

acxerx@r.postjobfree.com

Personable, highly motivated, customer service and results-driven Trainer and Program Coordinator, with more than 20 years’ experience in training and consulting, including 15 years of successful program coordination experience managing training programs, who has a history of building and maintaining professional relationships with a diverse group of people, seeks long-term employment with a reputable company.

Experience

Administrative/Marketing Assistant April 2016-July 2016

Various Temp Assignments, OfficeTeam (Robert Half Staffing Agency)

Create and schedule maintenance jobs, including arranging travel and lodging accommodations, and communicating with clients to ensure customer satisfaction

Review contractors time cards and expense receipts to ensure accuracy and processing for all maintenance accounts payable invoices

Review account receivables, prepare reports, and contact customers regarding past due invoices

Create purchase orders and expense reports, and follow-up with vendors and freight carriers

Assist in the development and distribution of marketing materials, and proof conference and sales meetings presentations

Computer Trainer May 2012-January 2013

Training and User Support, Information Services Division, UNC Health Care

Instructor-Led Training (ILT) for physicians, pharmacists, and medical personnel of all levels on various clinical applications

Created and updated events in the LMS and generated reports using MySQL; created swimlane Visio diagrams

Provided on-site support and one-on-one coaching to multiple clinics in the UNCH system during a roll-out of the Electronic Health Records system and to various units at UNCH during an electronic medication administration implementation

Resolved (HEAT) help tickets by providing end-user support and technical training via Email and telephone communications with end-users, and documented those help tickets and resolutions

Performed various administrative tasks, including scheduling training labs and creation of weekly training room schedules

Training Coordinator / IT Support Analyst April 2009-January 2012

ConnectCarolina Training, Enterprise Resource Applications, Information Technology Services, UNC-Chapel Hill

Managed the LMS (ABC Signup) for campus users, including vendor relationships, user training, statistical reports and identifying budget needs; monitored departmental Email and resolved or routed (Remedy) help requests

Managed ConnectCarolina training logistics associated with scheduling workshops and events (schedule trainers and rooms, monitor evaluations / provide feedback to trainers, maintain multiple training room calendars, follow-up with participants)

Designed templates for departmental use and created online tutorials using Captivate; Instructor-Led Training (ILT) for staff

Designed, created and managed online training web site using CarolinaContent CMS

Developed, proofed and updated training documentation; responsible for course material used for training

Developed and administered user evaluations / surveys (using ABC Signup, SurveyMonkey and Qualtrics)

Participated in FIT/GAP sessions and collaborated with SMEs and others; provided statistics and feedback from customers used to identify problems and solutions for customer’s training needs; created swimlane Visio diagrams to map processes

Program Coordinator / Technical Training Supervisor August 2003-March 2009

Center for Instructional Technology / Teaching and Learning, Information Technology Services, UNC-Chapel Hill

Managed the LMS (ABC Signup and TRACS) including vendor relationships, user training, monitor evaluations / provide feedback to trainers and statistical reports

Developed information technology workshops, documentation and educational activities for faculty, staff, and students, including interactive games and puzzles; developed user evaluations / surveys using ABC Signup and SurveyMonkey

Instructor-Led Training (ILT) for faculty, staff and students; created online tutorials using Captivate and Panopto

Administered / supported the campus Computer Based Training (CBT) system; provided support and training for Blackboard

Managed (hired, trained, and scheduled) 5-12 student assistants

Managed multiple training room calendars; monitored departmental Email and resolved or routed (Remedy) help requests

Assisted with the planning and implementation of the CCI CTOPS sessions and scheduled staffing and support for all sessions

Training Center Supervisor October 1997-July 2003

ATN Training Center, Academic Technology and Networks, UNC-Chapel Hill

Managed the LMS (TRACS and FileMaker Pro) including user training

Managed logistics associated with scheduling 75-100 monthly workshops and special training requests, including scheduling trainers and rooms, monitoring evaluations / providing feedback to trainers, and statistical reporting

Worked with programmers to determine and develop functional specifications and standards for an in-house training registration and class scheduler (TRACS) Oracle database, and used Java code to extract data

Hired and supervised training staff (one program assistant and registration desk personnel) and as many as 12 trainers

Instructor-Led Training (ILT) for faculty, staff and students; developed training material and documentation

Created and distributed marketing communications using MS Publisher

Coordinated department’s temporary relocation

Participated in launching the Carolina Computing Initiative (CCI) by serving on the CCI Advisory committee that identified and determined how to meet students’ training needs

Computer Training Specialist January 1997-October 1997

ATN Training Center, Academic Technology and Networks, UNC-Chapel Hill

Developed training material and documentation

Instructor-Led Training (ILT) for faculty, staff and students

Administered, installed and maintained hardware and software in the classrooms and on the departmental server

Served as a consultant at the Technical Assistance Center answering campus clients’ questions, troubleshooting problems and assisting other consultants

Computer Systems Administrator November 1991-January 1997

Human Resources Information Systems, Office of Human Resources, UNC-Chapel Hill

Provided administration and support of end-user computing for the Office of Human Resources’ Novell LAN and Wang system including analyzing needs and priorities, planning and consulting, hardware and software installation and support, troubleshooting and tape backup

Held one-on-one and group training for departmental staff and key users

Managed hardware and software budget plans

Developed databases using SuperBase 4

Instructor-led Training / Customer Support Experience

Blackboard

PeopleSoft (ConnectCarolina)

Calendar applications

Second Life

Class Response Systems (Clickers)

Healthcare Applications/Electronic Health Records (EHR):

Database Concepts

CPOE (Computerized Provider Order Entry)

Email applications

e-Chart (Siemens Soarian Electronic Chart)

Internet Essentials and Web Authoring

eMAR (Electronic Medication Administration Record)

Microsoft Office Suite and Windows

WebCIS (Web Clinical Information Systems)

Certifications and Awards

Certified Microsoft Office Master Instructor, 2007 (Microsoft)

Training Manager Certificate, 2006 (The Training Clinic)

On the Spot award, Information Technology Services, May 2006

Star Heels award, UNC-Chapel Hill, December 2000 and June 2005

Customer Service (Office of Human Resources award), Fall 1996 and Fall 1995

Performance Excellence (Office of Human Resources certificate), Spring 1996

Associate Vice Chancellor’s Award for Overall Excellence in Performance and Contribution to Human Resources, 1993

“Beyond the Finish Line” award for Creativity and Innovation (Office of Human Resources award), Spring 1992

Education

Durham Technical Community College, Durham, NC

Southern Alamance High School, Graham, NC

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