Customer Service Project Management

Hulon J. Hamilton

**** **** **** ******, ******** Heights, Ohio 44125

216-***-**** ***************@*******.*** https://www.linkedin.com/in/h-ham-58624112 URL

CAREER OBJECTIVE

Seeking opportunities to leverage my educational background and experience in the areas of project management, sales, and customer relations within account management and or business development.

EDUCATION

Cleveland State University Cleveland, Ohio

Bachelors of Arts Urban Affairs

Cuyahoga Community College Cleveland, Ohio

Associate of Arts Business Administration

Relevant Coursework Included:

Financial Management Economic Development

Cost Accounting Operations Management

Customer Service Relations Project Management

EXPERIENCE

Universal Protection Services Parma, Ohio

Public Safety Officer 2014 – Present

Responsible for impeding criminal activity and ensuring the safety of the company, its employees and assets.

Conduct security checks and inspections of facility entrances and exits.

Prepare accurate and complete security reports, incident reports and logs as needed.

Provide escort services for employees and visitors, if requested.

Circulate among visitors, employees, and patrons to preserve order and protect property.

Menorah Park Center for Senior Living Beachwood, Ohio

Safety and Surveillance Officer 2002 - 2013

Monitored 200+ room senior living and nursing-care premises to detect and prevent signs of potential threats and ensure security of residents and staff members.

Maintained and reviewed daily logs of irregularities such as suspicious packages, presence of unauthorized persons, vehicles, and or property damage, theft, or unusual occurrences on the premises.

Inspected and adjusted security systems and equipment to ensure operational use and to detect evidence of tampering.

America Reads - Southeast Bedford, Ohio

Academic Tutor and Youth Outreach Specialist 2013

Assisted the Program Coordinator with activity planning for elementary school students in the core subject areas of science, creative and formal writing, reading, and mathematics.

Provided individualized one-on-one tutoring for at-risk students.

Partnered with students and families on improving interaction between students of varying cultures, socio-economic backgrounds, and languages.

CERTIFICATIONS & LICENSES

Ohio Security Guard License: 2016

CPR certification, American Red Cross: 2016

REFERENCES

Available Upon Request

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