Customer Service Representative
Resume:
Resume
Rodrigo De Alba-Barbosa
*********@*******.***
Professional Summary
Confident bilingual Journalist with administrative background. A team worker who successfully meets the challenges of a fast-paced environment providing data entry and administrative support to a large department.
Education
Bachelor's Degree in Communications, with Major in Journalism, from University of Rio de Janeiro/Brazil (Centro Universitário da Cidade), since December-2009.
Skills
Fluent in Portuguese & English;
Exceptional listener and communicator who effectively conveys information verbally and in writing;
Excellent time management and organizational culture;
Detail Driven with ability to meet deadlines and enter data accurately, avoiding discrepancies;
Extensive proofreading and editorial experience;
Advertising and Marketing web content management;
Ability to work as part of a team or individually;
Microsoft Office (Outlook, Word and Excel).
Professional Experiences
ZeroChaos - Google (February 2016 - Present)
Google Ads Quality Rater (Portuguese/English Team) - Responsible for reporting and tracking the visual quality and content accuracy of Google advertisements, analyzing and providing feedback on text, web pages, images and other types of information for Google, using an online tool; A Web Search Evaluator reviews the results returned in a specific search query and rates them in terms of relevance.
Gracenote - Tribune Media (January 2014 - September 2016)
International Editor (Portuguese/English Team) - Edits and maintains television schedules and database information for satellite, pay cable and pay-per-view listings for all markets; analyzes program schedules and adds new international movies, sports, and syndicated shows to the database as required; initiates and maintains effective relationships with programming information providers and acts as a customer service representative when addressing issues concerning product content and editorial policies.
TV Globo - Brazilian Television Network (June 2008 - November 2012)
Production Assistant - The professional who provides technical and production support for television news or show that is in charge of, issuing scripts, organizing equipment and supplies.
TV Globo - Brazilian Television Network (March 2006 - June 2008)
Stage Manager - Responsible for keeping the organization and rules inside the studio while shows are being produced.
TV Globo - Brazilian Television Network (October 2006 - March 2006)
Media Assistant - Position responsible for organizing and filing all material recorded by reporters in order to be aired.
TV Globo - Brazilian Television Network (May 2004 - October 2006)
Administrative Assistant - Control of internal documentation, travel and accommodation arrangements; Monitors budget, invoice and payment activities related to the purchase of supplies, materials and equipment.
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