Customer Service Training, Diploma in Computer Application

Gazala Rais

E-mail: ******.***@*****.***

A*-** Mayuri Apartment, Mayuri Marg,Begumpet,

Hyderabad. Telangana-500016

Contact no.: 765-***-****

OBJECTIVE

To work with an organization providing cstimulating environment which offers

opportunities and challenges to further develop my potential.

PROFESSIONAL QUALIFICATION

Completed One Year Diploma in Aviation, Hospitality and Travel Management from Frankfinn Institute of Airhostess Training, Lucknow.

Computer Diploma in MS Office, DCA from “Microtek Computer Institute”, Lucknow.

EDUCATIONAL QUALIFICATION :

Completed MBA. from Sikkim Manipal University in 2013.

Completed M.A. from Kanpur University in 2010.

Completed B.A.from Lucknow, University in 2008.

10+2 from U.P. Board in 2005.

WORK EXPERIENCE

Worked with Jet Airways (I) Ltd. as a Customer Service Assistant (Airport Services) from 14th Mar 11 to 03rd Nov 12, Lucknow.

Worked with Viinzs An Academy of Airhostess and Hospitality Training as a Counselor/Coordinator from 1st Oct 08 to 5th Oct 09, Lucknow.

Job Detail

Jet Airways (I) Ltd. : Delivering high levels of customer service to passengers and those travelling through the airport

Viinzs An Academy of Airhostess and Hospitality Training : Handling inquiries, students' queries, maintaining students record, students' fee detail, maintaining day book, closing register, stock register, data etc., maintaining schedule of faculty and students. Conducting and taking interviews. Maintain discipline and making rules n regulation in the institute. Giving Daily Report to the Centre Manager and monthly report to the M.D.

TRAININGS :

Customer Service Excellence Training with Jet Airways.

Telephone Etiquette Training with Jet Airways.

Basic Airport Handling (Domestic) Training with Jet Airways.

Sabre Interact Ticketing Training with Jet Airways.

Sabre Interact Reservation Training with Jet Airways.

Undergone In-flight Training with Jet Airway during FIAT Training.

Worked on Fidelio (Hotel Reservation) and Galileo (Central Reservation System) Software during FIAT Ttraining.

LANGUAGES KNOWN

English, Hindi and Urdu

STRENGTHS

Positive Attitude, Able & Responsible, Flexible according to work

ACHIVEMENTS

Good Academic Records.

Participated in Cultural and Sports Activities in School and Institute.

Attended seminars on Aviation & Hospitality.

PERSONAL PROFILE

Date of Birth : 14-06-1987

Gender : Female

Marital Status : Married

Place :

Date : (Gazala Rais)

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