Customer Service Data Entry
Resume:
Kionna Dudley
Apt ****
Wixom, MI 48393
******.********@*****.***
Objective
To work where I can use my knowledge and experience to benefit the company and allow myself to grow as well.
Employment History
Data Entry Clerk
12/2013 – 05/2016 Paladin Attachments Dexter, MI
Entering customer orders in Syteline with high rate of accuracy, speed, and competency.
Communicate with customers over the phone as well as via email to answer inquires and provide information.
Operate office equipment effectively and efficiently (i.e. scanner, faxing machine, printer, shredder)
Uploading order verification forms, packing slips, and bill of lading onto to SharePoint, putting each document through the OCR process, and making sure they are accessible to the entire company.
Verifying entered customer orders and account data, making sure each order is correct before it is shipped to the customer.
Using Cyber Source to pay for orders placed in the system, using credit card information the customer gives.
Extensive use of SharePoint, Cyber Source, Microsoft Outlook, Microsoft Excel, Adobe and Syteline.
Material Handler/Hi-Lo Driver
03/2013 – 11/2013 Caraco Pharmaceutical Laboratories Wixom, MI
Picking and packing services with often use of hi-los (standing and sitting)
Conducting inventory on product in the warehouse to insure order count is accurate
Shipping using FEDEX and UPS software
Certified HI-LO and fork lift training
Receiving new product, inspect the new product, and put in a warehouse location
Team Lead Material Handler
07/2010 – 12/2012 Technicolor Livonia, MI
Lead and train associates to pick, build, ship, and pack work orders according to the customer requirements
Train employees using the departmental work instructions, to ensure they perform the correct operation stated
Perform material handling work on line as needed
End of day data entry, making sure that every order received daily is processed and shipped on the day it’s received
Extensive use of Gold and AS400 Systems
Sales Associate
10/2010 – 10/2011 Charlotte Russe Westland, MI
Maintaining, replenishing, and reorganizing inventory
Handling sales transactions (i.e. cash, credit/debit cards, checks and gift cards
Good customer service in store as well as over the phone to provide a better shopping experience for the customer
Working with my co-workers as a team to reach our weekly/monthly store goals.
Secretarial Assistant
06/2008 – 12/2009 LDB Courier Services Detroit, MI
Prepare reports, spreadsheets, and documents
Maintain office systems; operate office equipment efficiently and effectively
Communicate over the phone and via email to answer inquires and provide information to customers and couriers
Using Excel to keep track of couriers slips completed
Education
01/2013 - Present Oakland Community College Southfield, MI
Still attending
Professional Strengths
Excellent organizational skills. Data entry skills with high rate of accuracy. Responsible, independent yet a team player; eager to learn and excel. Top notch writing and analytical skills. Able to thoroughly communicate and take direction from others as well as give direction to others. Goal-setter, high attention to detail, and very efficient in multi-tasking. Works best in fast paced environments. Microsoft Office Suites (i.e. MS Word, Excel, QuickBooks, Outlook, and PowerPoint.) Gold, Adobe, AS400, SharePoint, Syteline, Cyber Source.
References are available on request.
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