Customer Service Representative

THERESA INGRAM OLUGBILE

PSC *** BOX ****, FPO, AE 09645-0025

Cell: 757-***-****

************@*****.***

CAREER OVERVIEW

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to companysuccess.

CORE STRENGTHS

Energetic work attitude Restocking Dedicated team player Opening/closing proceduresTime management Large cash/check deposits expertExcellent communication skills Invoice processingResourceful Multi-line phone proficiencyPleasant demeanor Computer proficientSelf-directed Inventory control familiarityMeticulous attention to detail Telephone inquiries specialistFocused on customer satisfactionActive listening skillsSeasoned in conflict resolution

ACCOMPLISHMENTS

Customer Service

Researched, calmed and rapidly resolved customer conflicts while maintaining professionalism and adhering topolicies and procedures.Customer Interface

Greeted customers upon entrance and handled all cash, check and credit transactions.Assisted customers over the phone and in person regarding products, repairs and orders.Increased office organization by developing more efficient filing system and customer database protocols.

WORK EXPERIENCE

DEPARTMENT OF MOTOR VEHICLE

Norfolk, Virginia

Customer Service Generalist Senior 06/2007 to 10/2014

Successfully managed the activities of 10-12 team members in multiple locations. Excelled in exceeding daily cash,

check and credit card goals by keeping money balanced. Provided accurate, valid and complete information inresponse to customer inquiries while adhering to policies and procedures. Developed highly empathetic customerrelationships and earned reputation for providing above and beyond service. Handled complaints and resolved issues bydeveloping solutions for each individual situation. Trained 2-4 new employees quarterly. Kept abreast of rapidlyevolving technology and changes of laws. Reviewed and completed audit regularly. Oversaw the issuance of drivers

licenses through road test examinations. Organized the office by making sure inventory was replenished.

ADVANCED SERVICES INC.

Norfolk, Virginia

Customer Service Representative 04/2002 to 05/2007

Effectively managed large amounts of inbound calls while properly directing calls in phone queues to the correctdepartments to improve call flow. Addressed customer service inquiries in a timely and accurate fashion. Maintainedup-to-date records at all times. Developed effective relationships with all call center departments through clearcommunication. Handled complaints, provided appropriate solutions and alternatives within a timely manner andfollowed up to ensure resolution.

HAMPTON ROADS TRANSIT

Norfolk, Virginia

Customer Service Associate 07/2000 to 01/2002

Identified and assess customers needs and provided customers with timely and accurate schedule information viatelephone and face to face.

Prevented store losses using awareness, attention to detail and integrity. Computed accurate sales prices for purchase

transactions. Worked as a team member performing cashier duties, product assistance and cleaning. Cross-trained andprovided back-up for other customer service representatives when needed. Ability to multi-task, prioritize and managetime effectively.

EDUCATIONAL BACKGROUND

HIGH SCHOOL DIPLOMA: BUSINESS 1995

New Dorp High School, Staten Island, New York, USA

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