Customer Service Technician
Resume:
Jimmy Hackett
********@*******.***
JOB OBJECTIVE: To work in a technical environment requiring trouble shooting and hands on experience. Wanting to utilize abilities to assemble products from non functional to a fully functional working capacity. Works very well independently and with deadlines and due dates.
SUMMARY: Highly reliable, punctual and dependable. Enthusiastic and committed to problem solving while providing excellent customer service. Service computers, servers, printers, and copiers.
SPECIAL SKILLS: Certified by manufacturer on IBM, Compaq, Compaq ACT, 3Com, Hewlett Packard, Hewlett Packard CSE, Toshiba, Dell, and A Plus.
EDUCATION: 1979 -1980 Loop College, Chicago, IL, Computer Science.
1982 -1984 ATI, Dallas, TX, Lithography and Electronics (Associates Degree)
1985-1986: Richland College, Dallas, TX, Data Processing, Electronics
EXPERIENCE:
2007 - current Northrop and Grumman, Dallas, TX, Field Technician;
Service and support customer based software and hardware. Supported on-site projects. Trouble shooting Dell file servers and computers. Installing and configuring Microsoft products for 8 counties in the Dallas Region while operating within mandatory response and service deadlines . Manage and maintain product inventory. Provide excellent customer service to all.
2003 - 2007 Northrop and Grumman, Dallas, TX, Contractor Field Technician;
Service and support customer based software and hardware. Supported on-site projects. Trouble shooting Dell file servers and computers. Installing and configuring Microsoft products for 8 counties in the Dallas Region while operating within mandatory response and service deadlines . Manage and maintain product inventory. Provide excellent customer service to all.
2000 – 2003 Hacker Systems, Richardson, TX, Field Engineer;
Service and support customer based software and hardware. Supported on-site projects. Trouble shooting printers. Installing and configuring Microsoft products. Provide excellent customer service.
1996 – 2000 SARCOM, Dallas, TX, Associated Field Engineer;
Service and support customer based software and hardware. Supported on-site projects. Trouble shooting Compaq HP file servers and HP Printers. Installing and configuring Microsoft products. Provide excellent customer service.
1990 - 1996 Inacom, Dallas, TX, Computer Field Engineer;
Maintaining customer – based supported software and hardware. Provide excellent customer service.
1988 - 1989 Moore National Services, Dallas, TX, Field Technician;
Field repair with an account base in excess of $150,000. Duties include problem solving, new product installation, and local area network nodes. Provide excellent customer service.
1987 - 1988 Moore National Service Division, Dallas, TX, Depot Repair Technician;
Duties entailed chip and circuit trouble-shooting, maintaining inventory, technical library and repair of equipment. Trained new bench technicians and developed procedures for more standardized repair facilities. Provide excellent customer service.
1986 – 1987 Moore National Service Division, Dallas, TX, Managing Computer Technician;
Organized and ran the configuration center for sixty-three retail stores doing excess of six million dollars per week. Duties include special orders plus loading and testing of software. Provide excellent customer service.
1983 – 1986 Computer Craft, Dallas, TX, Senior Computer Technician;
Duties entailed in-store servicing and configuration of personal computer products. Heavy customer contact and field service. Supervised the training of new technicians. Familiarized customers on new software products. Provide excellent customer service.
1979 – 1983 COMPCO Service Center, Dallas, TX, Computer Technician;
Maintained documented a ten million dollar inventory computer parts and equipment. Computer configuration and problem determination. Duties entailed visiting Fortune 500 companies and servicing their equipment. Provide excellent customer service.
Contact this candidate