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Customer Service Microsoft Office

Location:
Miami, FL
Posted:
November 06, 2016

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Resume:

Rebecca R. Velazquez

***** *.*. * **. #**

Miami, FL. 33172

acxedz@r.postjobfree.com

305-***-****

SUMMARY

Results-oriented Accounting Professional specializing in payroll and billing with over 15 years of experience, encompassing compensation analysis, researching, scheduling, and data entry and processing. Recognized for increasing efficiency and productivity, while delivering outstanding customer service. Excellent organizational skills with a strong detail orientation. Proficient in using Microsoft Office Suite, along with accounting and payroll specific applications. Fully bilingual in English/Spanish.

Major areas of expertise include:

•Analysis and Problem-solving

•Management Report Generation

•Public Contact/Customer Service

•Administrative Support

•Multi-tasking

•Team Player

Drivers Payroll

Sea Truck, Inc.

February 2016 – Present (9 Months)

Served as a primary point- of- contact for orders delivered by drivers and sought after to provide help. Processing company and owner operator payroll in a weekly basis. Consistently met needs, handled confidential payroll information and delivered outstanding customer service. Developed business-clients relationship with prospective customers. Ensure the implementation and updates of all policies and procedures.

Professional Experience

June 2015-Feb 2016

CEMEX (Formerly Rinker Materials) - New Line Transport Miami, FL

Global producer of high-quality cement, ready-mix concrete, aggregates, and related building materials to customers and communities worldwide, with annual sales of US $15B+ and 46K+ employees. Integrated Rinker Materials in 2007.

Payroll/Billing Specialist

Held increasingly responsible position handling range of functions, including: preparing and disbursing weekly payroll for 1000+ owner/operators (load drivers) and addressing payroll inquires; billing weekly internal and external customers; applying cash receipts; and assisting prospective drivers with new hire application process. Also, handled administrative duties.

•Served as primary point-of-contact for load drivers and sought after to provide help. Consistently met needs, handled confidential payroll information, and delivered outstanding customer service.

•Developed business-client relationships with prospective customers and vendors; generating new business.

•Maintained and oversaw the placing, expediting, and verification of orders; supply inventory; and control costs.

•Ensured the implementation and updates of all policies and procedures.

Jan 2014- June 2015

SOUTHEAST FROZEN FOOD – Miami, FL

Southeast Food Distribution supplies independent and regional supermarket chains in twenty-two

States and the District of Columbia, and exports to the Caribbean, Central and South America.

The company’s distribution centers are located in Columbia, South Carolina, Richmond Virginia, New Orleans, Louisiana, and Cordele, Georgia with two locations in Florida: North Miami and Medley. The company headquarters is also in North Miami, FL.

Safety Clerk

Responsibilities - hiring Company Drivers for Frozen Foods Distributions- Running MVR, 7 years back ground check and DOT. random drug and alcohol testing, making sure all driver’s license are updated in DMS every year, along with medical examination certificate, drivers logs, people net and Osha logs. Calling in incident/accidents to Insurance Company. Supporting Direct or Safety in processing and distributing compliance documentations to endure an organization adheres to relevant laws, rules and regulations.

Dec 2000 - Sept 2013

CEMEX (Formerly Rinker Materials) - New Line Transport Miami, FL

Global producer of high-quality cement, ready-mix concrete, aggregates, and related building materials to customers and communities worldwide, with annual sales of US $15B+ and 46K+ employees. Integrated Rinker Materials in 2007.

Payroll/Billing Specialist

Held increasingly responsible position handling range of functions, including: preparing and disbursing weekly payroll for 700-1000+ owner/operators (load drivers) and addressing payroll inquires; billing weekly internal and external customers; applying cash receipts; and assisting prospective drivers with new hire application process. Also, handled administrative duties.

•Served as primary point-of-contact for load drivers and sought after to provide help. Consistently met needs, handled confidential payroll information, and delivered outstanding customer service.

•Developed business-client relationships with prospective customers and vendors; generating new business.

•Maintained and oversaw the placing, expediting, and verification of orders; supply inventory; and control costs.

•Ensured the implementation and updates of all policies and procedures.

Oct 2009 - Jan 2012

FEDEX FREIGHT - Medley, FL

Billing Clerk (Part Time)

Ensured the proper incoming and outgoing of shipments; including: tracking and expediting shipments; maintaining government compliance; and accuracy of handling hazardous materials, breakouts, bills-of-lading, and manifests.

EDUCATION

La Salle University, New Orleans, LA

Completed computer programming certified course

James Monroe High School, Bronx, NY

Focus: Business Administration

COMPUTER/TECHNICAL SKILLS

•Microsoft Office Suite: Word, Excel, Access, Outlook

•SAP

•Lotus Notes

•Type 45 wpm

•Unix-Reflection

•DMS -Drivers Management System

•Drivers Alert

•Hire Right

•Safersys.org – Company snapshot

•TMW Software



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