Customer Service Accounting
Resume:
Mengchao Chen
Email: **************@*****.***
Link: http://ca.linkedin.com/in/mengchaochen
SUMMARY OF SKILLS AND QUALIFICATIONS
Software Windows 7
Applications MS Office: Word • Excel • PowerPoint • Access • Outlook
ERP: Wave Accounting (Cloud or SaaS Version of Sage Simply Accounting)
Tax Software: UFile • DT MAX • Studio Tax
Google Drive
SAP
Square Register (Point of Sales Software)
Cisco WebEx •Go ToMeeting
Database: Euromonitor International, Planet Retail, Mintel, Global Trade Tracker, BMI Research
Social Media LinkedIn • FB • Twitter • Google+ • Instagram • Pinterest • Skype
Languages English Spoken & Written • Mandarin Spoken & Written
EDUCATION
Bachelor of Commerce – Major Accountancy, Minor Finance 2014- 2018 (Expected)
Concordia University, Montreal, QC
Member of the Institute for Co-operative Education
Relevant courses: Financial Accounting, Managerial Accounting, Business Statistics
WORK EXPERIENCE
Co-op Student (Market and Industry Service Branch) January 2016 – April 2016
Agriculture and Agri-food Canada, Ottawa, Canada
Prepare sector analytical reports based on secondary information to industry exporters
Develop strategic sector prioritization tool to identify major opportunities for Canadian agri-food and seafood products in specific markets
Assist in the improvement of information systems and analytic methods
Write tradeshow based tweets for social media marketing
Cashier July 2014 – October 2014
Jenny Nettoyeur, Montreal, Canada
Greeted customers in positive manner and resolved customer complaints to build and maintain customer relationship
Assisted customers with efficiently and quickly locating specific items to save customer waiting time
Accepted payment by either cash, cheque, credit, debit or voucher
Core Competencies: stress management; customer service; problem solving skills; active listening; mathematic skills
Bilingual Exposition Receptionist July 2013
Silver Cross, 13th Children Baby Maternity Products Expo, Shanghai, China
Greeted walk-in customers to determine their purpose of visit and directed them to appropriate staff
Promoted and introduced Silver Cross and its products to over 200 customers in 3 days to generate customer attention and interest
Translated communication from Mandarin to English and vice versa to facilitate effective communication between sales manager and clients
Collaborated with management to determine potential clients for Silver Cross’s first launch in Mainland China
Core Competencies: communication skills; multitasking; customer service skills; adaptability in a fast-paced environment
VOLUNTEER WORK AND EXTRA CURRRICULAR ACTIVITIES
Accounting Clerk January 2015 – December 2015
AIESEC Concordia, Montreal, Quebec
Update day-to-day transactions using General Ledger and Wave Accounting with strong attention to details
Present and interpret financial policies to five portfolios to make policies be fully understood and effectively implemented
Analyze and present result of financial performance to all members to help them prepare for future organization plan
Complete reimbursement reports for AIESEC Events to help budgeting assistants and the vice president determine the variances between the actual and budgeted expenses
Core Competencies: detail orientations ; ability to learn new skills and techniques; diligence; communication skills
Budgeting Assistant June 2014 – January 2015
AIESEC Concordia, Montreal, Quebec
Assisted and advised 5 portfolios budget representative to determine efficiency of their monthly budget plans
Created and readjusted budget plans quarterly for 5 portfolios to improve the efficiency of budget plans
Tracked each portfolio’s actual expenses, and recorded variances to ensure accuracy and completeness of financial policies and procedures
Core Competences: listening skills; planning skills; judgment and decision making
Organizational Committee- Vice President of Finance July 2014 – November2014
AIESEC Concordia, Montreal, Quebec
Facilitated events including a social networking event, a cultural fair and two workshops
Attended events to promote AIESEC and generated recruited participants
Worked in a multicultural team with members from 5 different countries with constructive and cooperative working relationships and logical and reasonable thinking to identify the strengths and weaknesses of alternative solutions
Core competencies: stress management; teamwork skills; adaptability in multicultural environment and an environment of change; marketing skills; critical thinking
INTERESTS
Play the Accordion
Play volleyball
Experience Abroad: Exchange experience with Irmgardis-Gymnasium, Cologne, Germany
International Business: Environmental standards; Local cultures;
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