Customer Service Manager

Gary Koeppel

** **** **** ******, *********** ***18 860-***-****

*.*******@*****.***

EXECUTIVE SUMMARY Experienced leader in a lean, rapid change environment serving the global aerospace and power generation markets. Passionate about creating satisfaction for customers and shareholders. Record of sustained operational performance improvement. Expert project management, continuous improvement and problem solving skills. Outstanding interpersonal and presentation skills. Analytical, articulate and diligent.

CORE COMPETENCIES Lean Manufacturing Customer Relations

Six Sigma Black Belt Demand Planning

Project Management Order Management

Process Improvement Government Contracting

Data Analysis Budgeting & Forecasting

Problem Solving Proposal Development

EXPERIENCE Alcoa Howmet - Winsted, CT

4/02 to 7/14 Sales & Marketing Manager

Overall responsibility for Sales and Marketing functions for $160M supplier of Critical Safety Items for commercial and military aircraft engines. Scope ranged from identifying opportunities to proposals, forecasting, order management, customer service through to AR management.

Process owner for business strategy and growth initiatives

Plant liaison for corporate expansion and acquisition projects

Single Point Accountable for High Level Vision process

Responsible for estimating, pricing, budgeting and forecasting

Primary liaison with customers

Responsible for direct government contracting > $10M/year

Key role in Supply Chain design and management

Accountable to ISO9002, AS9100, FAR/DFAR and SOX requirements

Management and development of sales staff

Examples of change leadership and management initiatives:

oImplemented and refined S&OP process cascading through supply chain

oSustained reduction of past due Accounts Receivable from 32% to under 2%

oPlant leader for On Time Delivery performance 29% improvement

oCreated Standard Work for executive reporting of key customer accounts

oInstituted monthly strategic planning exchange with largest customer

oEstablished P&L review by job, top 10/bottom 10 improvement activities

6/95 - 4/02 Engineering Manager

Responsibility for engineering functions including Process Planning, Manufacturing Engineering, Cost Reduction, Staffing and Development, Engineering Services. Operations responsibility for development cell, Tool Room, Layout & Calibration.

Shared accountability for performance of manufacturing cells

Responsible for up to 35 direct and indirect reports

Gary Koeppel page 2

Alcoa Howmet - Engineering Manager (continued)

Supervise direct labor in development cell

Accountable for all new product and new technology Introduction

Project owner for capital investments over $9M

Responsible for all tooling, work instructions, use and troubleshooting

Process capability owner, Statistical Process Control

Extensive use of Continuous Improvement tools

Primary owner of cost reduction initiatives

Examples of change and improvement project accomplishments

oOverall project responsibility for introduction of new program @ $3.5M in 1st year sales, $15M in second year

oTechnical project lead for product and equipment consolidation of two facilities

oSix Sigma projects

86% reduction in scrap due to welding defects

100% elimination of rework due to grinding cracks

78% yield improvement in thermal spray coating porosity

oCombined 2 support departments, reduced staff by 30% and 1 layer while increasing output 20%

oImplemented job time standards and measurement for skilled trade activities

EDUCATION & PROFESSIONAL DEVELOPMENT

General Electric Aircraft Engines Six Sigma Black Belt (with Motorola)

Alcoa Alcoa University (Toyota Production System)

Rennselaer Polytechnic Institute Architecture (Undergraduate)

Waterbury State Technical College Manufacturing Technology (Undergraduate)

Worcester Polytechnic Institute Technical Management courses

PROFESSIONAL AFFILIATIONS Aerospace Component Manufacturers, Business Dev. Society of Manufacturing Engineers

Investment Casting Institute

OUTSIDE ACTIVITES Canaan Community Trust – Treasurer

Parson Russell Terrier Association of America – President

American Kennel Club - Delegate

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